Salesforce BSA

1 month ago

Dallas, United States Diverse Lynx Full time
Role: Salesforce BSA

Location: Dallas ,TX

Exp: 8+

Role Description:
  • 6-8 years of BSA experience working with Salesforce Service Cloud
  • Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
  • Create configurable solutions that comprise workflows, reports, custom objects, and validation rules.
  • Manage various salesforce projects, including gathering information, planning, and executing projects.
  • Formulate and maintain salesforce solution documentation. (e.g., process flows, data models, and technical specifications)Works with the design team to ensure that the most significant business operations are addressed.
  • Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business overall strategy and ethos.
  • Create a requirements management strategy for the project, which describes; the process for elicitation, documentation standards, and formats.
  • Familiarity with the backlog grooming process, attributes, review, and approval process.
  • Plan and monitor scope by ensuring that needs are within the SOWs scope and communicating any variances for inclusion in the change control process.
  • Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
  • Maintain a functional grasp of the business requirements and project solutions.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.