Reservations Coordinator

3 weeks ago

Miami, Florida, United States EAST, Miami Full time
Reservations Coordinator

Here at EAST Miami, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role - you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at EAST Miami?

EAST isn't here for those who follow the crowd, but for the curious, the creative, and the sustainability-minded, seeking fresh alternatives to live, work, dine, and play. Welcome to EAST, a different take on hospitality in tune with changing mindsets.

Job Overview

This role supports all initiatives related to revenue management and distribution channels to maximize profitability of our hotels. We strategize our way to acquire business by optimising pricing, availability and forecasting demand patterns. Those who have an analytical mind and an eye for detail will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Reservations Coordinator is all about

Here's the quick lowdown on what you'll do day-to-day:
  • Answers phone calls in professional, courteous, and efficient manner using appropriate greeting and professional language
  • Review of our reservation in-box, process all reservation requests, changes, and cancellations and respond to all inquiries professionally and efficiently
    • Manage and/or create group blocks or master accounts with accuracy, manage telephone, fax and e-mail inquiries in a prompt and professional manner ensuring accuracy and attention to detail at all times & process group deposits as needed
    • Reviews House occupancy and adhere to stop sell and critical dates. Balance room types and inventory as required by the DOCS/Reservations Manager
    • Manage OTA reservations i.e enter reservations that have not interfaced, respond to guest inquiries, flag VIPs as needed
    Requirements

    Here's exactly what you need to excel in this role:

    The Non-Negotiables (Must-Haves):
    • Must be organized with the ability to handle multitasking
    • Possess high level of verbal and written communications kills
    • Work hour flexibility including, late afternoon, weekends and bank holidays
    The Cherries on Top (Nice-to-Haves):
    • Bilingual, Spanish & English
    • Bachelor's Degree
    We've kept it short and sweet - just the essentials you'll need.

    What We're Looking For: The Soul Behind the Skillset

    Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

  1. Adaptable Thinkers: You're not just open to change; you thrive on it. The dynamic nature of our environment energizes you.
  2. Feedback Enthusiasts: You value open communication and aren't afraid to give or receive feedback to help us all grow together.
  3. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.
Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:
  • Dine at our team Canteen and save on meals
  • Enjoy COMPLIMENTARY room nights at all of our hotels b'cause, who doesn't love to travel?
  • Benefit from comprehensive medical, dental, vision benefits, along with annual medical check-ups.
  • Enjoy discounts at our restaurants and bars.
  • Speak up & put your own ideas into actions. Think differently
  • Discounted transportation passes and parking nearby.
  • Enjoy an annual paid Fun Leave, a day dedicated of having a blast

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