Business Analyst III

10 hours ago

Portland, United States CodeForce Full time
Summary
  • Our client is seeking a 'ARCOS Business Analyst/System Administrator' who can act as a liaison between IT, the business, and vendor to elicit, document, analyze, and validate processes, problems, and requirements for enhancement of existing system. Provides Tier 2 support for incident resolution and request fulfillment and determines escalation.
  • Works with represented (union) and non-represented (non-union) staff.
  • The candidates must 5 or more years of relevant experience and an ARCOS expert. Prefer experience in or knowledge of crew management and/or outage response.
  • The resource will be primarily doing solo work as ARCOS Subject Matter Expert on IT Grid Support team (currently 8 members) and will work with other IT and business partners to accomplish work. The resource will be on a Day 2 support for ARCOS automated Crew Callout application project.
  • Mostly WFH but occasionally will need to meet with business partners in the field (at least once a quarter, possibly monthly) It would be great if we have a local candidate. However, that is not mandatory. Remote is good too if we have the right candidate for the job.
Roles & Responsibilities

Brief Job Description: Acts as a liaison between IT, the business, and vendor to elicit, document, analyze, and validate processes, problems, and requirements for enhancement of existing system. Maintains, integrates and implements software applications within the organization to ensure smooth, stable, successful, and timely implementation of updates to system. Provides Tier 2 support for incident resolution and request fulfillment and determines escalation. Works with represented (union) and non-represented (non-union) staff.
  • Business Analysis - Takes responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organization change. Applies and monitors the use of modelling and analysis tools, methods and standards, giving special consideration to business perspectives.
  • Collaborates with stakeholders at all levels, in the conduct of investigations for strategy studies, business requirements specifications and feasibility studies.
  • Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.
  • Customer Service Support - Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate. Maintains records, informs users about the process and advises relevant persons of actions taken.
  • Sales Support - Communicates effectively with clients by telephone and writing and in person. Assists in the provision of customer service, including technical advice and guidance on matters bearing on the successful use of products and services. Assists in devising solutions to client requirements and solves straightforward problems.
  • Application Support - Maintains application support processes and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports.
  • Problem Management - Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes/remedies. Assists with the implementation of agreed remedies and preventative measures.
  • Incident Management - Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures.
  • Software Configuration - Configures software and equipment and tests platform-specific versions of one or more software products. Reports the outcome of testing and identifies potential improvements to the process and to the software products according to agreed designs and standards.
Project: Day 2 support for Client automated Crew Callout application.

Team: Primarily solo work as Client Subject Matter Expert on IT Grid Support team (currently 8 members) and will work with other IT and business partners to accomplish work.

Minimum Qualifications

Education requirements: Bachelor's degree in business, computer science, engineering, management or other related field or equivalent experience.

# of Years of Experience: Typically five or more years in related field. Prefer experience in or knowledge of crew management and/or outage response.

Required Skills:
  • Intermediate knowledge of business analysis framework
  • Advanced knowledge of discovery techniques and requirements definition
  • Advanced knowledge of requirements documentation
  • Intermediate knowledge of client relationship management techniques and client service models
  • Intermediate knowledge of business process improvement frameworks
  • Intermediate knowledge of change management including opportunity and benefits recognition
  • Advanced customer focus skills
  • Advanced accuracy skills
  • Advanced oral and written communication skills
  • Advanced interpersonal skills
  • Advanced decision-making skills
  • Intermediate analytical thinking skills
  • Working knowledge of change-management processes

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