IT Systems Engineer I

1 month ago

Burlington, United States Progress Full time

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.
We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as an IT Systems Engineer I, working between your home office and our Burlington MA headquarters, and help us do what we do best: propelling business forward.

In this role, you will:

  • Administer and manage Windows operating systems and applications.
  • Maintain and support Windows Active Directory, DNS, and DHCP services.
  • Perform system updates using patch automation tools.
  • Monitor server performance using server monitoring tools.
  • Ensure data integrity and availability through effective backup tools and procedures.
  • Collaborate with IT teams to resolve technical issues and improve system performance.
  • Document processes, procedures, and configurations related to system administration tasks.
  • Handle service requests and support tickets promptly and efficiently.
  • Adhere to production processes and change management policies to ensure seamless operations.
  • Communicate effectively with team members, stakeholders, and customers.

Your background:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 2+ years of experience in IT systems engineering or a related role.
  • Experience in administration of Windows Operating Systems and Applications.
  • Working knowledge of Windows Active Directory, DNS, and DHCP.
  • Understanding of TCP/IP protocol and basic networking concepts.
  • Experience with server monitoring tools.
  • Experience with backup tools.
  • Excellent analytical skills to resolve critical issues.
  • Ability to handle service requests and support tickets efficiently.
  • Commitment to following production processes and change management policies.
  • Strong verbal and written communication skills.

Additionally, it would be beneficial if you have:

  • Experience working with VMware vSphere.
  • Datacenter experience and managing server hardware.
  • Automation using PowerShell
  • Relevant certifications (e.g., CompTIA+, MCSA).

If this sounds like you and fits your experience and career goals, we'd be happy to chat.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

  • Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
  • Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
  • Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
  • Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.
Apply Now #LI-Hybrid #LI-KS1

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us

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