Customer Success Executive

7 days ago

Irvine, United States AppHub Inc Full time
About Us

AppHub's mission is to continue creating software to advance the future of commerce. We're achieving this by delivering and building upon a comprehensive suite of ecosystem-leading apps, all of which provide unparalleled customer support that helps e-commerce businesses reach new heights.

Our comprehensive product lineup encompasses 25 individual solutions that cater to various aspects an e-commerce retailer will need, such as reviews, conversion, marketing, and shipping. All of these solutions are compatible with both Shopify and non-Shopify platforms. Our integrated and bundled solutions deliver a smoother experience for retailers at any stage of their journey.

Joining the AppHub global team is an incredibly exciting opportunity right now. We are currently on an exceptional trajectory of growth and investment, fueled by our unwavering commitment to providing the highest-quality products in the e-commerce marketplace.

What's the opportunity?

As a Customer Success Executive, you will use cutting-edge technology and collaborate with top-notch professionals to deliver exceptional service to our clients. Based in our Irvine, CA office (Mon-Thurs, Friday remote), you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our platform.

What you'll do:
    • You will act as a trusted advisor, developing long-term relationships and success plans for customers and ensuring that the maximum value is derived from AppHub's products.
    • You will be responsible for client retention, facilitating a streamlined aftersales client journey, and ensuring clients are satisfied with and use AppHub products to their full value.
    • Your role is to strengthen feature and solution adoption with clients, achieve maximum client satisfaction, secure contract renewal, increase renewal rates, and reduce churn.
    • You will drive our company's growth by identifying opportunities for upselling and cross-selling and working closely with our Sales team to increase revenue.
    • Analyse customer data and feedback to identify key trends and areas for improvement.
    • Proactively address customer concerns and troubleshoot issues.
    • Work closely with internal teams to ensure timely and effective resolution.
What you'll need:
    • To be organized, personable and forward-thinking.
    • You'll possess a can-do attitude and a hunger to learn in a fast-paced environment.
    • A logical brain and the ability to think on your feet to ensure you offer the best solution to every customer.
    • To think on your feet. You like learning new things, and you can learn quickly. When things change, you know how to roll with it.
    • Enjoy helping people. You get a kick out of getting people to those 'Now that you've explained it so well- I get it now' moments - (and there are many).
    • Ability to pay attention to the details. You stay focused, and nothing is overlooked.
    • To be motivated and driven. You will take ownership of your time and truly make a difference.
Nice to have:
    • Account management, or customer-facing experience
    • Any e-commerce tech partner or customer success experience or certifications would be fantastic

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