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Veterinary Service Technician

5 months ago

Bryant, United States Patterson Veterinary Full time

Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.

Responsibilities

Install, Maintain and/or Repair Veterinary Equipment 

  • Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.

  • Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.

  • Trains to perform standard system installations and tests the functionality of all components.

  • Trains customers on the use and basic maintenance of equipment at the customers site.

  • Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.

  • Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).

  • Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.

  • Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.

Inventory Management 

  • Determines parts, supplies or tools needed to complete service requests.

  • Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.

  • Manages vehicle inventory and restocks as necessary.

  • Physical inventory audits on a bi-annual basis

Asset Management 

  • Ensures proper vehicle maintenance guidelines and safe driving habits are followed.

  • Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.

Required Qualifications

  • High school diploma or equivalent.

  • 1-5 years prior experience in a Veterinary/Medical/Dental environment.

  • Demonstrated PC skills in Windows based programs

  • Must maintain a valid driver’s license and good driving record.

  • Proven customer service skills

  • Motivated team player

  • Lifting or carrying up to 100 pounds

Preferred Qualifications

  • At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.

  • Previous X-Ray experience preferred

  • SAP experience

  • Proven organizational and problem-solving skills

  • Carpentry/plumbing/heating/electrical/electronic related experience.

  • Technical training in Bio-med/electronics or related technical field.

Position requires occasional overnight travel.