Service Desk Technician

4 weeks ago

Spokane, United States ENGIE Full time
SERVICE DESK TECHNICIAN
HYBRID SPOKANE WASHINGTON

Summary:

This is an experienced position for providing technical support to employees and customers. Utilizing primarily independent decision making this individual will, research, respond to, and resolve problems, or will occasionally escalate problems to more senior team members. There is a strong focus on customer service, as this position is the front line for all service requests. This individual must have excellent verbal and written communication skills. Relies on experience and judgment to plan and accomplish goals. Performs a variety of difficult tasks.

Responsibilities:

  • Manage user physical and logical security (including adds/deletes/changes & audits) for variety of systems.
  • Utilize specialized technical skill set to provide hardware, software and network consultation and support onsite and over the phone for internal and external clients.
  • Respond to client requests in a timely fashion.
  • Independently investigate, research, resolve and document end user problems.
  • Provide routine maintenance and troubleshooting of business equipment including, but not limited to, computers, laptops, monitors, desktop phones, projectors, web cams, printers, copiers, and optical scanners by responding to telephone calls, emails, tickets, and other technical support requests.
  • Perform lifecycle replacements of various end user equipment.
  • Maintain current expertise in operation and application of standard workstation hardware and software.
  • Assist senior-level team members in various infrastructure projects.
  • Performs other work-related duties as assigned.
  • Ability to lift and carry up to 40lbs of equipment unassisted.
  • At Engie, our goal is to support, promote, and thrive on diversity, equity, and inclusion. We do so for the benefit of our employees, customers, products and services, and community. ENGIE is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees.

    We are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at ENGIE are based on business needs, job requirements, and individual qualifications. ENGIE is committed to providing equal employment opportunities regardless of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity, or gender expression (including transgender status), sexual orientation, marital status, civil union, or domestic partnership status, military service or veteran status, physical or mental disability, protected medical condition, genetic information, or any other legally protected category (referred to as "protected characteristics") as defined by applicable federal, state or local law in the locations where we operate.

    The pay range for this role is: $23.73-40.13 hourly

    The listed salary range represents ENGIE's good faith estimate and is based on a wide range of factors, including candidate's experience, industry knowledge, qualifications, seniority, and location. This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional ENGIE benefits include a 401k plan, paid time off and annual bonus. ENGIE complies with all federal, state, and local minimum wage laws.
REPORTING

RELATIONSHIPS:

Position Reports to:

Manager, US Service Desk

Direct Reports:

none, individual contributor

Career Track:

LOCATION:
  • Spokane, WA
JOB FAMILY:

Digital

FLSA CLASS

JOB CODE: ECO985

Qualifications: Net+ Certification or equivalent experience

Education:
  • Bachelor degree in Computer Sciences, Technical Certification from an accredited technical school or combination of experience and knowledge considered 2-4 year equivalent education.
Skills/Abilities:
  • Applicable Microsoft / CompTIA or equivalent industry certifications preferred.
  • 3 to 5 years experience in Technical Support.
  • Some Project Management experience desired.
  • Broad knowledge of desktop and laptop computer hardware.
  • Must be proficient in the use of the Microsoft Office tool set.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Ability to work effectively in a team environment.
Work Environment
  • Typical office hours are 8:00 a.m. to 5:00 p.m.
  • Performing duties during the evening and on the weekend occurs occasionally and as part of an on-call rotation.
  • Traveling off-site may be required.
  • Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees.
  • Available for On-Call
Required Physical Activities
  • Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time.
  • Manual and physical dexterity needed to operate a computer keyboard/mouse and handle paper documents.
  • Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper.
  • Adequate hearing and verbal abilities to communicate effectively in person and by telephone.
  • Ability to lift and carry up to 30 pounds.


Business Unit: GBU Energy Solutions

Division: Functional Organizations

Legal Entity: ENGIE INSIGHT SERVICES INC.

Contract Type: Permanent

Job Type: Full - Time

Professional Experience: Skilled ( >3 experience

  • Service Desk Technician

    3 weeks ago

    Spokane, United States ENGIE North America Inc. Full time

    SERVICE DESK TECHNICIAN HYBRID SPOKANE WASHINGTON Summary: This is an experienced position for providing technical support to employees and customers. Utilizing primarily independent decision making this individual will, research, respond to, and resolve problems, or will occasionally escalate problems to more senior team members. There is a strong focus on...

  • IT Help Desk Technician

    3 weeks ago

    Spokane, United States Belcan Full time

    Details: Job Title: IT Help Desk Technician Pay rate: $21.5 / Hr (actual offer based on experience) Location: Airway Heights, WA Area Code: 509 ZIP Code: 99001 Start Date: Right Away Keywords: #ITJobs #HelpDeskJobs #TempJobs Benefits: * Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision / glasses /...

  • Environmental Services Technician

    1 week ago

    Spokane, United States Providence Health & Service Full time

    Providence is offering a $1,000 Sign-On Bonus for eligible positions and external hires that meet required qualifications and conditions for payment. This posting is for multiple openings of Environmental Services Technician at Providence Sacred Hear Environmental Service, Technician, Environmental, Healthcare, Tech

  • Environmental Services Technician

    4 weeks ago

    Spokane, Washington, United States Providence Service Full time

    About the RoleWe are seeking a skilled Environmental Services Technician to join our team at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA.As an Environmental Services Technician, you will be responsible for maintaining a clean and safe environment for our patients, visitors, and staff. This includes moving furniture, equipment,...

  • Service Technician III

    1 month ago

    Spokane, Washington, United States Hobart Service Full time

    Job SummaryHobart Service, a leading provider of commercial food equipment service solutions, is seeking a skilled Service Technician III to join our team. As a Service Technician III, you will be responsible for troubleshooting, diagnosing, and repairing a variety of commercial food equipment, including cooking, food preparation, ware washers, weigh wrap,...

  • Environmental Services Technician

    4 weeks ago

    Spokane, United States Providence Service Full time

    Description Providence is offering a $1,000 Sign-On Bonus for eligible positions and external hires that meet required qualifications and conditions for payment. This posting is for multiple openings of Environmental Services Technician at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA. We offer day,...

  • Dietary Technician

    6 days ago

    Spokane, Washington, United States Providence Health & Service Full time

    Job SummaryThe Providence Health & Service is seeking a skilled Dietary Technician to join our team in the Nutrition Services department. As a Nutrition Center Technician, you will play a vital role in providing nutritional care to patients, collaborating with pediatric dietitians, and ensuring the preparation and delivery of infant and pediatric formula,...

  • Environmental Services Technician

    1 month ago

    Spokane, United States Providence Health & Service Full time

    Job DescriptionProvidence is offering a $1,000 Sign-On Bonus for eligible positions and external hires that meet required qualifications and conditions for payment. This posting is for multiple openings of Environmental Services Technician at Providence Sacred Heart Medical Center & Children's Hospital in Spokane, WA. We offer day, evening, night and/or...

  • Front Desk Supervisor

    4 weeks ago

    Spokane, Washington, United States The Davenport Tower Full time

    Job Title: Front Desk SupervisorAre you a customer-focused professional with a passion for hospitality? We are seeking a Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a Front Desk Supervisor, you will be responsible for supervising front desk operations, including check-in, check-out, and guest services. You...

  • Front Desk Supervisor

    1 month ago

    Spokane, Washington, United States Davidson Hotels & Resorts Full time

    Job Title: Front Desk SupervisorAt Davidson Hotels & Resorts, we are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for leading our front desk team in delivering exceptional guest service and ensuring smooth front desk operations.Key Responsibilities:Supervise front...

  • Front Desk Supervisor

    2 weeks ago

    Spokane, Washington, United States Davidson Hotels & Resorts Full time

    Front Desk Supervisor Job DescriptionThe Davenport Grand Hotel is a premier luxury hotel in Spokane, WA, offering an exceptional work environment for those seeking a rewarding career in hospitality.As a Front Desk Supervisor, you will be part of an iconic property known for its elegant design, exceptional service, and commitment to excellence.The hotel...

  • Front Desk Supervisor

    2 weeks ago

    Spokane, Washington, United States Davidson Hotels & Resorts Full time

    Front Desk Supervisor Job DescriptionThe Davenport Grand Hotel is a premier luxury hotel in Spokane, WA, offering an exceptional work environment for those seeking a rewarding career in hospitality.As a Front Desk Supervisor, you will be part of an iconic property known for its elegant design, exceptional service, and commitment to excellence.The hotel...

  • Front Desk Supervisor

    4 weeks ago

    Spokane, Washington, United States The Davenport Grand Hotel Full time

    Front Desk Supervisor Job DescriptionThe Davenport Grand Hotel is a premier luxury hotel located in the heart of Spokane, WA, offering an exceptional work environment for those seeking a rewarding career in hospitality. As a Front Desk Supervisor, you will be part of an iconic property known for its elegant design, exceptional service, and commitment to...

  • Front Desk Supervisor

    2 weeks ago

    Spokane, Washington, United States The Davenport Grand Hotel Full time

    Front Desk SupervisorThe Davenport Grand Hotel is a premier luxury hotel in the heart of Spokane, WA, offering a unique work environment for those seeking a rewarding career in hospitality. As a Front Desk Supervisor, you will be part of an iconic property known for its elegant design, exceptional service, and commitment to excellence.Key...

  • Associate Service Desk Specialist

    3 weeks ago

    Spokane, United States URM Stores Full time

    Job Type Full-time Description URM Stores, Inc. is currently looking for an experienced professional to join our team as our next amazing Associate Service Desk Specialist! As the Associate Service Desk Specialist, you will provide world-class first response to incidents and service requests; assist in problem identification; monitor issues from start to...

  • Front Desk Representative

    1 week ago

    Spokane, Washington, United States Davidson Hospitality Group Full time

    Key Responsibilities:As a Front Desk Agent at Davidson Hospitality Group, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the cleanliness and organization of the front desk area.Key Skills: Greet and welcome guests with a warm and friendly attitude Efficiently handle...

  • Front Desk Operations Manager

    2 months ago

    Spokane, Washington, United States The Davenport Grand Hotel Full time

    Job SummaryThe Davenport Grand Hotel is seeking a highly skilled and experienced Front Desk Supervisor to lead our front desk team in delivering exceptional guest service. As a key member of our hotel's management team, you will be responsible for supervising front desk operations, leading and motivating the front desk team, and ensuring smooth and efficient...

  • Front Desk Representative

    5 days ago

    Spokane, Washington, United States Davidson Hospitality Group Full time

    Key Responsibilities:As a Front Desk Agent at Davidson Hospitality Group, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the cleanliness and organization of the front desk area. Your duties will include greeting and welcoming guests, responding to inquiries, and...

  • Front Desk Representative

    1 month ago

    Spokane, Washington, United States MUV Fitness Full time

    Front Desk AssociateWe are seeking a highly motivated and customer-focused Front Desk Associate to provide exceptional experiences for our members at MUV Fitness.Key Responsibilities:Enthusiastically greet members, prospective members, and guests, creating a welcoming atmosphere.Provide top-notch customer service, effectively resolving issues and ensuring...

  • Front Desk Representative

    3 weeks ago

    Spokane, Washington, United States Davidson Hospitality Group Full time

    Front Desk AgentWe are seeking a highly energetic and people-oriented individual to join our team as a Front Desk Agent. As the friendly face of our hotel, you will be responsible for creating exceptional guest experiences and providing top-notch customer service.Key Responsibilities:Welcome and greet guests in a warm and welcoming mannerRespond to guest...