SPARK CIE Coordinator

This position will function as community engagement for individuals with I/DD to provide linkages to available employment related services. The responsibilities would include educating members to make informed choices, ensuring Employment Assessments are conducted with the proper tools, assisting in applying for supporting services, community outreach. The specific areas of involvement would include members who are considering work in an Adult Developmental Vocational Program (ADVP) or is currently working in an ADVP.

This position is a provisionally state funded position that is potentially time limited unless further funding is secured. This position is required to reside in North Carolina within 40 miles of one of the counties within the Alliance catchment areas (Mecklenburg, Wake, Durham, Orange, Johnston, Harnett, or Cumberland). This is a hybrid position 4 days a week remote and 1 day per week within one of our Alliance offices. Additional meetings may be required with given notice.

Responsibilities & Duties

Care Coordination

• Coordinate and oversee employment services and supports for Members with I/DD who are interested in pursuing competitive integrated employment who are receiving ADVP Services or the Day Components of ICF-IID In Lieu of Services which are provided in a setting licensed as an ADVP
• Coordinate employment services with the goal of facilitating the Member in obtaining and maintaining employment in a competitive and integrated setting
• Providing referrals and linkages to available individualized community-based supports and services and monitors the outcomes

Collaboration

• Work cooperatively with the NCDHHS to implement the Department’s strategic plan for further development and implementation of enhanced CIE services and supports for Members with IDD
• Work with NCDHHS to support statewide Departmental efforts to meet annual benchmarks for CIE Transitions and Employment Assessments for individuals in ADVP/ILOS settings
• Participate in the MCO CIE Stakeholder Advisory Group for CIE in accordance with the schedule established by NCDHHS or its designee
• Participate in other ad hoc activities that promote inclusive employment, which may include without limitation, one-on-one meetings between the NCDHHS and Alliance Health, targeted quality improvement activities, or other activities as determined by the Department

Community Outreach

• Participation in internal/external community stakeholder groups
• Information sharing at community collaboratives, support groups and provider groups

Documentation

• Maintain medical record compliance/quality
• Ensure timely documentation of Care Coordination activities as required by department policy and procedures
• Document in the CM Platform System (Jiva)
• Document outcomes of monitoring and review of Employment Assessments and Career Development plans
• Complete referrals to link member to appropriate employment services
• Tracking referrals, job placements, and barriers

Compliance

• Comply with organizational and departmental Policies, Procedures, Processes, Workflows and Fidelity of Service Engagement Model

Minimum Requirements

Education & Experience

Required:

Bachelor’s degree from an accredited college or university in Human Services field and two (2) years of post-bachelor’s degree mh/dd/sa experience with the population served.

Or

Bachelor’s degree from an accredited college or university in Non-Human Services field and four (4) years of post-bachelor’s degree mh/dd/sa experience with the population served.

Or

Master’s Degree from an accredited college or university in Human Services field and one (1) year of post graduate degree mh/dd/sa experience with the population served.

Preferred:

Experience working with individuals with IDD in a supported employment, job coaching or vocational training setting.

Knowledge, Skills, & Abilities

• Strong interpersonal and written/verbal communication skills.
• Strong problem solving, negotiation, arbitration and conflict resolution skills are essential to balance the needs of both internal and external customers.
• Knowledge of how to coordinate the referral process from initiation to completion.
• High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
• Computer proficiency in Microsoft Excel, Word and Outlook.
• Ability to utilize computer equipment and web-based software to conduct work.
• Ability to interact with various office staff as needed to support necessary workflows.
• Ability to interact with healthcare professionals, patients, their families and other supports.
• Ability to communicate effectively to individuals and groups through spoken, written and electronic media.
• Ability to attend to detail, effectively prioritize and execute tasks in a timely manner.
• Ability to work independently without a high degree of supervision.

Salary Range

$25.00-$29.96/Hourly

Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.

An excellent fringe benefit package accompanies the salary, which includes:

• Medical, Dental, Vision, Life, Long and Short-Term Disability
• Generous retirement savings plan
• Flexible work schedules including hybrid/remote options
• Paid time off including vacation, sick leave, holiday, management leave
• Dress flexibility

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