Sales Engineer

3 weeks ago

Hartland, United States Fathom Full time

Fathom is the largest privately held service provider for rapid prototyping and on-demand additive manufacturing in North America. Fathom creates a differentiated customer experience driven by speed, complexity & agility to provide the most unique and impactful on-demand manufacturing in the industry.

With over 90 large-platform industrial-grade 3D printing machines and a national footprint with over 200,000 square feet of manufacturing capacity across five facilities, Fathom seamlessly blends in-house capabilities across plastic and metal additive technologies. The Company also delivers traditional manufacturing technologies that include CNC machining, injection molding and urethane casting and is revered for continually making the complex simple for its customers.

Founded over 35 years ago, Fathom is at the forefront of the Industry 4.0 digital manufacturing revolution serving clients in the technology, defense, aerospace, medical, automotive and IOT sectors. Fathom holds ISO 9001 and AS9100 Rev D certifications and is ITAR registered.

Sales Engineer Position Summary:

Fathom's Sales Engineers educate the customers on the services available and assist in managing the project from kick-off to conclusion. They are the main point of contact for the assigned customers and manage project scope changes and design changes. Taking the lead on quality control issue resolution, shipping issue resolution and quote and pricing issue negotiations/resolution.

Utilizing your background and experience you will support the team by being a valuable resource for the online quoting system process and help identify quote issues.

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time

Sales Engineer Key Responsibilities:

  • Quoting, selling, solving issues/review, getting purchase orders
  • Engage with customers, engineering, and manufacturing to execute strategies, schedules, and cost.
  • Project management, set up projects for tooling, prototyping, parts production
  • Coordinate with the accounting and engineering departments
  • Manage ongoing customer issues from quality to shipping delays, lost shipments.
  • Provide ongoing support and troubleshooting regarding shipping, and other project requirements.
  • Past due receivables collection
  • Research potential new accounts
  • Solidify relationships with existing clientele
  • Assist other departments, as sometimes an engineer needs another set of eyes on things, or accounting needs help getting in touch with a customer
  • Effectively communicate project expectations to client and team members in a timely and deliberate fashion

Sales Engineer Qualifications/Requirements:

  • Bachelor's degree in the field of Engineering or 3+ years' experience
  • Must have 3 years' of experience in Additive Manufacturing
  • Must have 3 years' of experience Quoting
  • Skills needed to deal directly with customer on a technical sales level requires experience in Additive technologies and DFAM.
  • Project management experience.
  • 3D CAD and technical drawing experience required; proficiency desired.
  • A basic understanding on business processes is also required.
  • NO CERTIFCATIONS REQUIRED

Sales Engineer On-site Hartland

Equal Opportunity Employer/Veterans/Disabled

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Equal Opportunity Employer, including disability/protected veterans

Compensation details: 00 Yearly Salary

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