Senior Business Analyst

5 days ago

Austin, United States MERCURY FINANCIAL CORPORATION Full time

Are you ready to build the future of our company?

About Mercury® Financial

Mercury® Financial is an innovative and growing financial services company with locations in both Austin, TX and Wilmington, DE. Our mission is to help customers build and maintain their financial future by offering them credit cards they can afford and understand. After only a few years, we've had great success building a significant credit card program, but we are aiming higher, which means we have lots of challenging problems for you to help us solve. Come onboard, work with some of the most talented individuals who thrive on collaboration and teamwork; and help us continue to build something special.

Location

Mercury® Financial is headquartered in the progressive and entrepreneurial tech hub of Austin, Texas. Our physical location is situated in a beautiful park like setting called the Domain. The Domain's ideal location and exceptional amenities, amazing restaurant selection and convenient parking, are all perfect for after work happy hours

Or,

Mercury® Financials' Wilmington, Delaware office is located near the Riverfront. Wilmington is Delaware's largest city and is the economic engine of the state. The Riverfront combines its rich history with a host of attractions that bring great food, entertainment, and shopping to our city. Based on its convenient location, direct access to I-95, Amtrak and SEPTA, this location allows our employees the flexibility to live in a variety of the surrounding areas.

What it's like to work here:

We foster a collaborative and innovative culture where you will be empowered to do your best work. All of our employees bring everything they have to their job and are part of a larger team working towards a greater goal. We do right by our employees, our partners, and our customers.

Role: The Senior Business Analyst role will support the Existing Customer Marketing team to understand the performance of programs that support the existing customer experience, and delivery against teams KPIs.

What a day is like:

Data Analysis & Insights

  • Define and develop dashboards on KPIs that quantify the health of our customer accounts and key programmatic initiatives
  • Conduct analyses that identify issues and opportunities impacting our customers, including actionable recommendations that quantifiably change outcomes
  • Collaborate with cross-functional leads to derive insights from data
  • Establish proactive monitoring to identify and address issues in existing programs
  • Refine financial expectations for new marketing programs based on experience of past programs, changes to upcoming campaigns and the macro-economic environment
Test Design
  • Partner with business leads to hypothesize and design tests to improve program performance against key objectives
  • Partner closely with Finance team to set expectations for P&L impacts for any new test design
  • Partner with business leads to develop business cases to support new test initiatives
Additional Responsibilities
  • Lead a team of analysts to support the team analytics needs
  • Leverage insights to consistently refine and improve the customer experience, driving to increased balance growth
  • Partner closely with business to measure, analyze, and improve upon program performance
You're perfect for this role if you have:
  • Bachelor's degree in Business Administration, Information Systems, Data Science, or a related field
  • 7-10 years of data analytics and business experience, specifically in credit card products
  • Strong SAS and SQL skills
  • Proven experience in data analysis and reporting using SQL, Excel, and data visualization tools such as Tableau or Power BI
  • Strong analytical skills with the ability to identify trends, synthesize data, and provide actionable recommendations
  • Excellent communication skills to effectively convey data insights to cross-functional teams
  • Ability to perform A/B testing and analyze experimental results
  • Proficiency with data visualization tools such as Tableau
  • Strong attention to detail and a passion for solving complex problems
  • Experience using data to tell compelling stories
Why you'll like working here:

This isn't a place where you will fill a seat and keep your head down. This is a place where everybody is expected to help build something. This is a place where you can be involved and lead in your areas of expertise. So, how much do you believe in yourself? If you believe in your skills, in your drive and determination, we'll give you the resources and room to show the world what you can do. Here are just a few of the benefits we offer:
  • Employer insurance coverage for employee & dependents
  • Life insurance
  • 401K with generous employer match
  • Wellness program
  • Monthly Company Events
  • Hybrid Work Model


Mercury® Financial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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