Account Specialist

Description

At Lifetouch (part of the Shutterfly family of brands), were all about people bringing them together, making them feel welcome, and connecting them to experiences. Lifetouch has been the professional photography choice for schools and families for more than 85 years. Built on the tradition of Picture Day Lifetouch captures smiling faces, preschool through high school graduation.

Be part of our amazing teamin akeyrole as anAccount Specialist

As an Account Specialist, you will provide outstanding customer service to your assigned accounts, maintain information in Salesforce, schedule a variety of photographic events and develop relationships with a variety of people both within and outside of Lifetouch. If you thrive in a fast-paced environment, love helping people, are highly organized and able to handle multiple priorities, you will be successful in this role.

Our Account Specialist role is a full-time position eligible for medical, dental, and life insurance benefits, 401K, and holiday pay.

OurAccount SupportSpecialistsEnjoy:

Insurance benefits, 401k, and holiday pay

Fully paid training

Seasonal bonus opportunity

Authentic, appreciativecompany culture

What Youll Do Here:

Work with your schools, the photography leaders and your sales partner to coordinate the scheduling of picture days and allocate resources appropriately.

Organize information by maintaining databases, calendars and filing systems.

Effectively communicate with your partners regarding completion of jobs.

Manage Account Touch Points using Salesforce and other internal tools, including phone and email interactions.

Work with the accounts to confirm and update important picture day information in our databases

Conduct follow up customer service calls after picture day and communicate feedback to appropriate teams in order to help improve future picture days.

The Skills Youll Bring

Must be at least 18 years old

Diploma or general degree (GED) required; 4-year degree preferred.

Strong customer service and problem-solving skills

Excellent verbal, written and interpersonal skills.

Proven computer skills, ability to learn new systems and integrate information. Microsoft Office, Excel and Salesforce experience is a plus.

Ability to work well in a team environment, as well as independently.

Ability to multi-task

Pay rate: $16.50 per hour

If youre interested in an exciting career with a collaborative team, we want to work with you

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly