Dispatcher (Hourly Supervisor) | JPAX/amazon | Hagerstown MD

3 weeks ago

Hagerstown, United States JPAX Logistics Inc Full time

Seeking talented, hard-working front-line hourly supervisor professionals to join the JPAX Logistics team in Hagerstown, MD. JPAX Logistics Inc is a final mile Delivery Service Partner (DSP) for AmazonXL.

Must have open availability to include mornings, nights, and weekends

POSITION SUMMARY:

The Hourly Supervisor/Dispatcher Position is responsible for supervising the activities of 50+ delivery personnel.

Primary responsibilities include but are not limited to the general management of delivery staff:

  • Maintain employee/driver relations and customer expectations through daily meetings; maintain open communication by answering questions and explaining policies and procedures; submit and respond to ideas to improve employee/driver engagement and performance.
  • Evaluate service levels to ensure they exceed customer's satisfaction. Consistently enforce Company policies and procedures.
  • Coordinate training, conduct employee/driver observations, up-date preferred work methods, conduct accident investigations to determine root causes, and routine safety inspections.
  • Make recommendations for disciplinary action and/or behavior modification as required. Perform management functions of driver selection, development, discipline, performance reviews and/or terminations.
  • Perform the duties of subordinates and other related duties as needed.
Professional Skills:
  • Ability to read, analyze and interpret general business data, technical procedures, and safety regulations; Ability to write reports, business correspondence, and procedure manuals; Ability to effectively present information and respond to questions from groups of managers, clients, customers, etc.
  • Ability to problem solve and deal with situations where limited standardization exists. Demonstrate knowledge of Spreadsheet software (Excel) and Word Processing software, and ability to learn new and customized technology software and programs. Must have strong computer skills.
  • Ability to successfully engage and lead individual and team discussions and meetings.
  • Ability to apply all relevant policies in a consistent, timely and objective manner.
  • Capable of working with associates from other operating companies and the Corporate Office in a proactive and constructive manner.
  • Ability to manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues.
  • Demonstrates skill in making independent decisions in support of company policies and procedures in a timely manner.
Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job it is regularly required to talk or hear; to stand walk and sit for extended periods of time; use hands to handle, or feel; reach with hands and arms and climb or balance; the ability to stoop, kneel, crouch, or crawl. Employee must regularly safely lift and/or move up to 50 pounds.
What are the basic requirements?
  • Must be at least 21 years of age and have a valid drivers' license
  • Must be available to work any day
  • Must be able to to operate and navigate a 24' box truck
  • Must be able to move boxes up to 75 lbs.
  • Must have prior supervisory experience of employees, in a similar environment or industry preferred
  • Must have a very safe driving record (No DUI/DWI/Reckless/Suspension)
  • Must have good communication skills and the ability to work well with customers
  • Must read, write, and speak English
What are the benefits?
  • Employee benefits available = Health, Dental, Paid Time Off (PTO), Tuition Reimbursement
  • Competitive wages = Commensurate with experience (negotiable) Opportunities to earn quarterly bonuses throughout the year.
  • Employee interaction, sense of accomplishment, opportunity for advancement

JPAX Logistics Inc. is an Equal Opportunity Employer

Job Type: Full-time, approx. 40-50 hrs per week

Salary: Commensurate with Experience + bonuses & benefits

Location: 1115 Wesel Boulevard, Hagerstown, Maryland 21740

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