Care Team Assistant

3 days ago

Oceanport, United States AcuteCare Health System LLC Full time
Join BoldAge PACE and Make a Difference

BE PART OF OUR MISSION

Are you passionate about helping older adults live meaningful, independent lives at home with grace and dignity? BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. Our approach is simple: We listen to our participants and their caregivers to truly understand their needs and desires.

Why work with us?

A People First Environment: We make what is important to those we serve important to us.

Make an Impact: Enhance the quality of life for seniors.

Professional Growth: Access to training and career development.

Competitive Compensation: BoldAge offers a robust benefits package, including medical, dental, paid time off, 401K, life insurance, tuition reimbursement, flexible spending account, and an employee assistance program.

Team Assistant- (Care Team Assistant)

POSITION SUMMARY:

The Team Assistant plays a vital role in supporting the Interdisciplinary Team (IDT) to ensure operational efficiency and the seamless delivery of services. This position serves as a central point of communication and coordination, ensuring that participants receive timely updates and that all services are provided as ordered in their care plans. The Team Assistant fosters effective collaboration among team members, facilitates accurate documentation, and enhances the overall experience for participants by maintaining a high standard of organization, responsiveness, and professionalism.

EXPERIENCE AND EDUCATION:
  • High School Diploma or related, required
  • 1+ years' clerical experience, preferably in a medical setting, or equivalent
  • 1 year of experience working with a frail or elderly population preferred. If this is not present, training will be provided upon hiring (If applicable for the role).
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Conducts daily chart audits to ensure that services ordered by their assigned IDT have been completed and followed up upon by the appropriate discipline.
  • Attend IDT meetings, keep notes and facilitate as needed.
  • Assist care team manager with grievance resolution and appeals.
  • Participate in quality initiatives as assigned.
  • Answer incoming calls from participants on their IDT panel answering their questions and helping with the participant needs to include but not limited to routing call to the appropriate discipline if available to take the call, taking a message with providing an anticipated return call timeframe and scheduling appointments with the requested IDT member using the scheduling feature in EMR.
  • Assist with obtaining consultation, specialist and outside medical records as needed and enter into EMR
  • Other duties as assigned
PRE-EMPLOYMENT REQUIREMENTS:
  • Must have reliable transportation, a valid driver's license, and the minimum state required liability auto insurance.
  • Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.
  • Pass a comprehensive criminal background check that may include, but is not limited to, federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.
TECHNICAL SKILLS:
  • EMR, Computer, keyboard, mouse, copier, scanner, telephone console, calculator, full training with all Windows applications, Micro-soft Office E-mail, Word, Excel and PowerPoint and all related office supplies and equipment. Strong computer literacy: Microsoft applications including outlook, word, excel and PowerPoint, ability to correspondence effectively in writing.
SKILLS AND ABILITIES:
  • Confidently analyze complex issues and make decisions that improve processes and align with organizational goals and participants' needs, demonstrating the Be Bold mindset.
  • Identify challenges proactively and develop innovative solutions that enhance care quality and operational efficiency, reflecting commitment to Exceed Expectations.
  • Tackle tasks with creativity and determination, seeking opportunities for continuous improvement and contributing to a culture that embraces Bold initiatives.
  • Ensure all tasks, from documentation to service delivery, are completed with precision and accuracy, meeting deadlines while prioritizing responsibilities effectively to always Exceed Expectations.
  • Continuously evaluate personal and team performance, implementing feedback to refine skills and inspire a culture rooted in excellence and the People First approach.
  • Actively listen to colleagues, participants, and families, fostering trust and meaningful connections that emphasize the People First philosophy in every interaction.
  • Promote a positive work environment by handling sensitive data and communications with care and discretion, safeguarding privacy and dignity while adhering to HIPAA and demonstrating Effective Communication.
  • Translate complex materials into clear, detailed correspondence to support organizational goals, ensuring professionalism and clarity in all interactions in alignment with effective communication standards.
  • Encourage continuous learning and professional growth among team members, using strong communication skills to maintain alignment with the organization's Exceed Expectations value.


BoldAge PACE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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