Dispatcher and Operations Supervisors

Job DescriptionJob Description

Point Dedicated, one of the fastest growing and expanding transportation companies in the area, is presently seeking Dispatchers and Operations Supervisors for our Buffalo Terminal located in Kenmore, NY. We are looking for forward thinking, and highly motivated candidates to work in this fast-paced environment.

Job Summary:
Due to expansive growth we are recruiting for Dispatchers and Operations Supervisors. These positions require you to have exceptional proactive communication skills with internal and external customers. while promoting a professional workplace attitude in a fast paced environment

Schedule:​Tuesday -Saturday 0500-1400
 

Location: Kenmore, NY

Key Responsibilities
· Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude to strengthen driver engagement in order to minimize turnover and improve driver satisfaction and productivity.

· Responsible for accurately monitoring driver loads, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers. These problems normally include truck mechanical problems, traffic or weather issues, or customer directed shipment changes.

· Maintains the company safety culture to include daily safety messages and help enforce company policies to ensure DOT compliance and company requirements are being met.

· Ability to efficiently assign loads on driver to maximize profitability, customer service skills a MUST— (we want individuals with exceptional customer service skills), and driver retention for assigned market areas. Including monitoring ongoing freight optimization based on current loads in progress.

· Maintain driver detention time and manage equipment through effective communication and planning in order to improve operational efficiency and profitability.

Minimum Qualifications:
High School Diploma/GED with 1yr of transportation/logistics experience

Preferred Qualifications:
· Bachelor's Degree with 1 year of relevant professional experience OR 2-3 years of experience in the Transportation/Logistics industry

· Valid CDL-A

-Ability to process information with high levels of accuracy

· Anticipate, recognize, and deal effectively with existing or potential conflicts at the individual, group, or situation level

· Ability to accurately analyze situations and reach productive decisions based on informed judgment

· Ability to adapt to changing environments

· Establish and maintain healthy working relationships with clients, vendors, and peers

· Ability to meet or exceed team/driver needs and expectations and provide excellent service in a direct or indirect manner

· Effective communication skills

Company DescriptionFamily Orientated
Great Schedule
Great Co-Workers
Rewarding Team AtmosphereCompany DescriptionFamily Orientated\r
Great Schedule\r
Great Co-Workers\r
Rewarding Team Atmosphere