UX Researcher III

1 day ago

Chicago, United States Pinnacle Group Full time

We're seeking a Senior UX Researcher to join our team and contribute to enhancing user experiences in the aviation industry. In this role, you'll lead user research initiatives to inform design strategies, uncover actionable insights, and ensure a seamless digital journey for our customers.

This position is ideal for an experienced researcher passionate about understanding user behavior and influencing product design through thoughtful research practices. Your work will directly impact our ability to deliver best-in-class solutions in the aviation sector.
Key Responsibilities

  • Design and execute user research studies using qualitative and quantitative methods, including usability testing, field research, surveys, and A/B testing.
  • Gather and analyze insights from unique aviation environments such as airports and inflight experiences.
  • Collaborate with Designers, Product Managers, and Engineers to incorporate research findings into product development.
  • Advocate for user-centered design by presenting research findings through compelling reports and presentations.
  • Manage participant recruitment and testing logistics, ensuring robust and reliable research outcomes.
Ideal Candidate Profile
  • Curious and analytical, with a deep interest in user behavior and the ability to synthesize data into actionable recommendations.
  • Experienced in conducting research in unique and dynamic environments, such as airports or onboard aircraft.
  • Strong communicator who can advocate for users and influence stakeholders across various teams.
  • Collaborative and team-oriented, with a focus on integrating research into the product development lifecycle.
  • Flexible and adaptable to the fast-paced demands of the aviation industry.
Top Skills and Qualifications Expertise in moderated and unmoderated testing methods. Strong experience in data analysis and deriving actionable insights. Knowledge of ad-hoc research techniques in real-world aviation settings. Solid understanding of UX principles and best practices. Excellent communication and presentation skills. Job Details
  • Industry: Aviation
  • Location: Hybrid in Chicago, IL.
  • Schedule: Hybrid (1-2 days in-office)
  • Assignment Length: Ongoing with potential for extension.
  • Travel: Up to 25% (reimbursed).
  • Interview Process: 1-2 video interviews. Portfolio submission required.
  • Pay Rate: $65-80 per hour - W2 Only

The specific compensation for this position will be determined by a number of factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision, and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

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