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Leasing Manager

1 month ago

Willow Springs, United States The Lynd Company Full time
JOB SUMMARY

Primarily sales position with a strong emphasis on customer service, meeting goals and achieving results. The Leasing Manager position manages the sales process from start to finish, presenting the communities enthusiastically to prospective residents by communicating the value of residence at the assigned property.

DUTIES/RESPONSIBILITIES
  • Performs leasing of apartment units to prospective residents by communicating the value of residence at the property.
  • Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals.
  • Project a favorable image of the community to achieve property objectives and public recognition.
  • Complete and submit required materials in a timely manner such as market surveys, marketing calendars, guest cards, and service requests.
  • Monitor and update all social media channels to promote the property.
  • Generate and track the traffic of prospective residents by utilizing effective marketing techniques.
  • Operates marketing activities within the confines of the marketing budget, deviating only with prior approval.
  • Use all adopted technologies and processes to generate traffic. Completes market surveys.
  • Responds to phone and email inquiries from prospective residents. Applies sales techniques to schedule tours of the property.
  • Contacts and works with apartment locators.
  • Contacts current residents for referrals and informs them of special bonuses available for referrals.
  • Shops other properties to survey competition and to learn new closing techniques.
  • Greets prospective residents and completes a guest card for each.
  • Refer prospective residents to another Lynd property if unable to locate the desired unit.
  • Uses closing techniques to get the lease.
  • Meets with prospective residents and checks the availability of units based on preferences and budget. Qualify prospects on type, size, price, and amenities available.
  • Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities. Obtain picture I.D. before showing prospect a unit or model.
  • Use RealPage OneSite Screening. Only Regional Manager may override denials.
  • Prepares and maintains a file for each resident according to policy and procedures.
  • Notifies prospective residents of approval or disapproval. Assists qualified future residents with completing lease agreements and collects initial rent and deposit payments. Assists new residents with the move-in process.
  • Take phone calls for maintenance requests from residents.
  • Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics.
  • Calls back residents to verify maintenance work order service performed.
  • Proactively contacts residents with expiring leases to propose renewals and close the lease renewal in advance of expiration. Communicates and reinforces the resident value proposition to secure renewal agreements.
  • Helps plan and direct social activities.
  • Displays a friendly and courteous attitude with other employees, maintains and promotes a good workplace attitude. Never confront a supervisor or other employee in front of residents.
  • Assisting the manager in coordinating people, activities, and available resources to maximize the successful operation of the property.
  • Demonstrates leasing techniques to the leasing office team and communicates expectations.
  • Host/Attend regular team meetings to communicate goals, progress toward goals and expectations and identifies actions to achieve objectives.
  • Create and oversee marketing opportunities related to research in the area.
  • Responsible for actively participating in all leasing and marketing activities such as sales calls, tours and property presentations; ensuring all model units and tour areas are in show-ready condition; manage content and availability for all marketing materials and advertising sources; will also final review and approve all leasing files to ensure accuracy and completeness.
  • May be required to assist in special projects or activities designated by company.
SKILLS/ABILITIES
  • Familiar with federal, state, and jurisdictional laws and regulations concerning multi-family housing and Fair Housing.
  • Customer service skills and conflict resolutions skills to resolve issues.
  • Sales knowledge and abilities to sell products and services to new and existing customers.
  • Skill and ability to communicate verbally, clearly, concisely, and in writing.
  • Organizational skills to maintain records and schedules.
  • Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards.
  • Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) and RealPage OneSite.
  • Ability to maintain confidentiality and maintain appropriate discretion.
QUALIFICATIONS AND EXPERIENCE
  • High school diploma/GED and 1-3 years of experience in leasing, sales, and/or customer service required.


PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to various outside weather conditions. The noise level in the work environment is usually moderate. This job operates in a professional office environment with occasional exposure to outdoor weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to reach with arms, hands, and fingers; climb or balance; stoop, kneel, crouch, or crawl; and smell. Occasionally lifts, carries, positions, or moves objects weighing up to 25 pounds. The working environment is typically in an office setting, with an occasional need to leave the premises for business purposes. The Leasing Staff may work non-traditional hours, to include evenings or weekends, to complete work. Employer may also require employees to attend company meetings and training programs; may require additional travel outside of assigned community.

Property employees are required to comply with the company uniform policy. A copy of the uniform policy is provided on the first day of company employment.

Require pre-employment screening, background check, and drug testing.

This is a full-time position, must be able to work a 40-hour standard work schedule.