Sr. Business Analyst
2 months ago
Work Arrangement: Hybrid - Contractors will report to work each week on Mondays and Tuesdays
Years of Relevant Experience: 10-14+ years of experience as a Business Analyst developing functional requirements and supporting business users.
Preferred Education: 4-year college degree or equivalent
Certification: IIBA-certified Business Analyst
Job Description:
Senior Business Analyst with exceptional communication skills to collaborate within a team environment. The incumbent will be responsible for defining and formalizing functional business requirements, analyzing system functionality, and suggesting process improvements.
Responsibilities:
- Define functional requirements to articulate system, process, or product/service functionalities aligned with business needs.
- Develop user (stakeholder) requirements detailing product design, development approach, and test case formulations.
- Specify Quality-of-service (non-functional) requirements to support system functionalities, including performance, scalability, security, and usability.
- Define Report Specifications, outlining report purposes, attributes, owners, runtime parameters, and/or develop reports accordingly.
- Utilize strong organizational and writing skills to create graphical representations of business processes.
- Support User Acceptance Testing and ensure compliance with defined requirements.
- Triage and prioritize customer enhancement and incident/bug tickets, validating completeness and accuracy.
- Provide support and training to new and existing customers/system users.
- Knowledge of Salesforce or similar CRM/ERP software
- Proficiency in SQL and Data Loader
- Advanced MS Excel skills
- Experience in training, documentation, and presentation
- Quality analysis and testing expertise
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