Sr. Servicenow Developer

4 weeks ago

Minneapolis, United States Omni Inclusive Full time
  • Expert level understanding of ServiceNow.
  • Sr. ServiceNow Operations Engineer is responsible for performing systems support activities (platform enhancements, platform engagements, etc.) and required participation in an on-call rotation (working incidents/requests) for support of systems outside of normal business hours.
  • Follows documented procedures in the code migration process while ensuring service availability and general best practices are adhered to.
  • Serve as Lead ServiceNow operations engineer responsible for implementing/using best practices as pertains to platform maintenance, stability, troubleshooting, upgrades, clone downs, etc.
  • Ensure overall systems availability via good understanding of monitoring tools, thorough troubleshooting, code migration discipline and responsiveness in root cause analysis.
  • Understand the large-scale thinking and approach needed for success of the platform.
  • Work with Capability Owners and Platform Customers to translate their business challenges into actionable operational tasks.
  • Proactively stay on top of new capabilities in the platform and educate team members and customers.
  • Assist other Software Engineers on Scrum team with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work.
  • Good faith estimates of work engagements for various requests for self and team to enable prioritization as well as innovation.
  • Assists other Operations Engineers on assigned weekly roles and work engagements with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work.
  • Serves as a technical lead contributing to and directing the operational efforts of engagements such as clone downs, upgrades, vendor network upgrades, post incident reviews, platform monitoring and analysis, etc.
  • Mentors junior and mid-level Operations Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.
  • Participates in recruiting, interviewing, and hiring of new software engineering resources.

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