Ecommerce Customer Service

4 weeks ago

Central Point, Oregon, United States Savencia Cheese USA LLC Full time

Summary/Objective

This position requires working with customers to answer questions, take down order details, and resolve customer issues or complaints.

The position follows standard work methods and practices safe work habits to ensure production is as efficient and safe as possible.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Level I:

  • Print and process all pending orders.

  • File all processed orders into appropriate shipping date.

  • Answer phone calls and email inquiries.

  • Search, find, update, or create customer order information in database system.

  • Inform Ecommerce Supervisor or other department leads of any issues or complaints from customers.

  • Communicate with Fulfillment Lead of any order changes or requirements.

  • Assist with printing shipping labels for orders.

  • Communicate clearly with customers the difference between our products and help guide their purchasing decision.

  • Make marketing packets.

Level II:

  • All responsibilities of level one.

  • Submit and process mini-wholesale orders.

  • Process order payment or order refunds for all orders.

  • Submit, Coordinate and process corporate gift orders.

  • Assist with organizing Cheese Club Shipments each quarter.

  • Submit delayed or damaged shipment claims with carriers (FedEx or UPS).

  • Manage and communicate office inventory such as tasting cards, care cards, and shipping labels to Ecommerce Supervisor.

Level III (Lead Position):

  • All responsibilities of level one and two.

  • Manage all Cheese Club and Mini-Wholesale accounts.

  • Assist with training new customer service personnel.

  • Assist with special projects as assigned by Ecommerce Supervisor;

  • Represent Rogue Creamery at festivals and events as necessary.

Supervisory Responsibility

This position would lead any temporary workers in the department.

Work Environment

While performing the duties of this job, the employee works in a warehouse and office environment.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Exposure to cold climate occasionally;

Exposure to chemical occasionally;

Exposure to noise and vibration continuously.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties on the job, the physical demands are:

Sitting – continuously;

Stoop/Bend – occasionally;

Squat – occasionally;

Climb Stairs or ladders, occasionally;

Reach – chest level, above or below – occasionally;

Push - 100 lbs. occasionally (with a cart or pallet jack);

Pull - 100 lbs. occasionally (with a cart or pallet jack);

Lift/carry- 55-65 lbs. occasionally.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours vary depending on the shift and department. Overtime and weekend work is required at times. Vacation coverage as needed.

Travel

None is required for this position.

Required Education and Experience

  • High school diploma or equivalent and 6 months to 1-year related experience and/or training; or equivalent combination of education and experience;

  • Working knowledge of MS Excel, Word, Outlook and PowerPoint;

  • Current Food Handlers Certificate (had up to 30 days to obtain).

Preferred Education and Experience

  • Professional writing experience;

  • Proficient professional communication experience.

  • Ecommerce Customer Service

    2 days ago

    Central Point, Oregon, United States Savencia Cheese USA LLC Full time

    Job Description Job Description Summary/ObjectiveThis position requires working with customers to answer questions, take down order details, and resolve customer issues or complaints.The position follows standard work methods and practices safe work habits to ensure production is as efficient and safe as possible.Essential FunctionsReasonable accommodations...

  • Ecommerce Operations Coordinator

    6 days ago

    Central Point, Oregon, United States Savencia Cheese USA LLC Full time

    About the RoleWe are seeking an experienced customer service professional to join our team as an Ecommerce Order Fulfillment Representative. In this role, you will be responsible for answering customer inquiries, processing orders, and resolving issues in a timely and professional manner.Responsibilities:Respond to customer inquiries via phone, email, or...

  • Customer Service Associate

    4 days ago

    Central Point, Oregon, United States Albertsons Full time

    At Albertsons, we're looking for a talented individual to join our team as a Customer Service Associate. As part of this role, you'll be the face of our company, interacting with valued customers on a daily basis. Your responsibilities will include bagging groceries, arranging flowers, slicing cheese, and sweeping the floor.About Our CompanyAlbertsons is a...

  • Customer Service Representative

    2 weeks ago

    Central Point, Oregon, United States Rory Wold - State Farm Agent Full time

    Responsive recruiter About our Agency: Our insurance agency has proudly served the Rogue Valley for 35 years, backed by a talented team of nine licensed professionals. If you're passionate about helping others and making a positive impact in your community, this is the place for you. Our customer-focused, fast-paced, and energetic office thrives on...

  • Customer Service Representative

    4 weeks ago

    Central Point, Oregon, United States Domino's Franchise Full time

    Job DescriptionThe main requirement for Domino's Customer Service Representatives (CSRs) is to have apositive personality, a clear and highly energetic voice, and he or she must also be customerservice oriented. CSRs need to speak with customers all throughout his or her shift so they must know how to deal with various customer related issues. They must also...

  • Customer Service Representative

    4 weeks ago

    Central Point, Oregon, United States Rory Wold - State Farm Agent Full time

    Responsive recruiter Replies within 24 hours About our Agency:Our insurance agency has proudly served the Rogue Valley for 35 years, backed by a talented team of nine licensed professionals. If you're passionate about helping others and making a positive impact in your community, this is the place for you. Our customer-focused, fast-paced, and energetic...

  • Customer Service Representative

    2 days ago

    Central Point, Oregon, United States Hassan & Sons Inc Full time

    Job Description Job Description Full-Time - Fuel Attendant / Customer Service Representative Chevron - Pinnacle 365Location: Central Point, OR 97502BASIC PURPOSE:Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company's day to day operations and is accountable for helping...

  • Customer Service Associate

    7 hours ago

    Central Point, Oregon, United States Merete Hotel Management Full time

    We're committed to providing an exceptional guest experience at Merete Hotel Management.Key Responsibilities:Register guests upon arrival, ensuring accuracy and efficiencyMaintain accurate records of occupied rooms and guests' accountsResolve any issues or concerns that may arise during the guest's stayProvide prompt and courteous service to guestsOur Ideal...

  • Customer Service Specialist

    6 days ago

    Central Point, Oregon, United States Savencia Cheese USA LLC Full time

    Job DescriptionThis position requires the ability to work with customers to answer questions, take down order details, and resolve customer issues or complaints. The role involves following standard work methods and practicing safe work habits to ensure efficient and safe production.Key Responsibilities:Process pending orders, file processed orders into...

  • Customer Service Associate

    3 days ago

    Central Point, Oregon, United States Columbia Distributing Full time

    As a Sales Associate at Columbia Distributing, you will play a critical role in achieving our sales and distribution goals. You will work closely with our sales team to identify new business opportunities, develop and implement sales strategies, and build strong relationships with our customers.Responsibilities:Effectively sell, rotate, and merchandise the...

  • Customer Relationship Coordinator

    2 days ago

    Central Point, Oregon, United States Hunter Communications Full time

    Company Overview: Hunter Communications is a rapidly expanding company that provides state-of-the-art fiber internet and world-class customer service. Our commitment to career growth through formal job training and leadership development programs has earned us a reputation as an exceptional place to work.Job Description: As a Customer Account Specialist, you...

  • Customer Experience Advocate

    4 weeks ago

    Central Point, Oregon, United States Hunter Communications Full time

    Job Type Full-time Description Do you enjoy helping customers? Are you passionate about providing excellent service and solving problems? If so, we want you to join our team as a Customer Experience Advocate Here at Hunter Communications, all employees are provided a rich, fully paid benefit package including medical, dental, vision, disability coverage,...

  • Customer Account Specialist

    2 days ago

    Central Point, Oregon, United States Hunter Communications Full time

    Job Type Full-time Description Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service. Position Overview This hybrid remote role, based in...

  • Customer Service Representative

    4 days ago

    Central Point, Oregon, United States Pilot Company Full time

    What You'll Get PaidWe offer competitive pay rates starting between $14.70 - $18.18 per hour. You'll also enjoy benefits such as weekly pay, 15 cent fuel discount, free daily meals, and more.

  • Customer Experience Representative

    4 hours ago

    Central Point, Oregon, United States The Human Bean Full time

    Team Player Wanted:We're seeking a talented Barista Team Member to join our team, responsible for providing excellent customer service and preparing beverages according to customer requests.About You:You must have good manners, neat appearance, and proper personal hygiene.Able to work in a fast-paced environment and possess basic math skills.An outgoing...

  • Customer Experience Specialist

    4 days ago

    Central Point, Oregon, United States Umpqua Bank Full time

    About the RoleWe are seeking a highly skilled Client Service Specialist to join our team. As the first point of contact for most clients, this role plays a critical part in delivering exceptional customer experiences.The successful candidate will be responsible for ensuring that banking transactions are performed accurately, ethically, and in compliance with...

  • Store Support and Customer Experience Professional

    1 day ago

    Central Point, Oregon, United States Albertsons Full time

    Are you a team player with a positive attitude and a passion for delivering excellent customer service? We are seeking highly motivated and customer-focused individuals to join our Retail Sales and Store Support team at Albertsons.As a key member of our team, you will be responsible for:Interacting with valued customersAssisting customers and fellow...

  • Beverage Service Associate

    8 hours ago

    Central Point, Oregon, United States The Human Bean Full time

    Coffee Experience Required:We're looking for a highly motivated Customer Experience Representative to join our team, responsible for providing exceptional customer service and preparing high-quality beverages according to customer requests.Responsibilities:The ideal candidate will follow proper payment handling procedures, maintain a clean location, and...

  • Nutrition Services Coordinator

    6 days ago

    Central Point, Oregon, United States ColumbiaCare Services Full time

    About the ProgramTwin Pines RTF is a 16-bed Residential Treatment Facility located in Central Point, Oregon. Our program serves adults living with serious mental illness, providing a supportive and therapeutic environment for recovery.We are committed to delivering high-quality care and services to our residents, and we believe that this requires a strong...

  • Food Service Manager

    6 days ago

    Central Point, Oregon, United States ColumbiaCare Services Full time

    Company OverviewColumbiaCare Services is a leading provider of behavioral health and Veteran's services in the region.Our mission is to provide innovative solutions that address the complexities of mental illness and addiction, while promoting whole health and wellbeing.We are committed to delivering exceptional customer service and fostering a positive work...