Associate Director, Human Resource

4 weeks ago

Philadelphia, Pennsylvania, United States American Friends Service Committee Full time
Status: Full-timeLocation: Philadelphia, PA

Application Deadline: December 31, 2024

For consideration, please attach your Cover Letter and Resume to the online application in addition to answering the Application Questions.

Summary of Principal Responsibilities:

This position will be responsible for providing leadership and direction to the Human Resources efforts across the organization, including but not limited to full-cycle recruiting, retention, employee relations and compliance. Responsible for managing all day-to-day HR functions. The incumbent will establish a credible reputation within the organization and maintain open dialogue regarding HR programs, policies, and procedures to ensure they satisfy organizational needs. The position will assist in assessing overall needs and gaps to coach and advise functional leaders, drive the performance management process, and utilize the results as a basis for establishing specific, measurable, and achievable objectives and developmental plans. Responsible for the direct supervision of the Professional Development Specialist and Human Resource Generalists. Under the supervision of the Sr Director of Human Resources, this position is responsible for designing and carrying-out an AFSC-wide program of staff training and career development; the position stands in the absence of the Sr Director of Human Resources.

Essential Functions/Responsibilities:

Staff Management, Development and Support

  1. Serve as the Associate Director of the unit. Work closely with the director in the overall management of the human resources unit including acting as unit head in the absence of the director and facilitating collaboration with the International and Domestic US staff.
  2. Interpret and communicate HR processes, policies, and programs to increase organizational effectiveness, oversee and influence roll-out and implementation of initiatives and change management strategies in consideration of group climate, culture, and environment.
  3. Directly supervise staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training and engaging employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
  4. Oversee full cycle recruiting effort across the organization for all level positions.
  5. Continually review the recruitment process to ensure that a diverse, equitable, inclusive and highly qualified candidate pool is reached by the recruitment efforts.
  6. Support growth and development initiatives to build talent management and retention.
  7. Collaborate with DEI US and International to support organizational goals and training on diversity, equity, inclusion and belonging.
  8. Provide guidance and assistance in daily processes such as on-boarding, off-boarding, training, and development.
  9. Ensure all plans and programs are in compliance with Federal, State and/or local requirements.
  10. Assists with employee relations issues such as employee complaints, grievances, harassment allegations, and work/performance issues while ensuring compliance, leveraging employee abilities, and managing risk. Effectively investigates issues, makes recommendations, and takes appropriate action.
  11. Support Sr Director Human Resources in Labor Management efforts to ensure equity, consistency and transparency.
  12. Provide advice and counsel to managers and staff on the interpretation of policies, procedures, and employment law. Act as liaison between department managers and employees in resolving issues/disputes and conducting internal investigations.
  13. Oversee the company's performance management system. Develop an effective and balanced goal setting process with a clear link to the company's short and long-term goals. Assess and direct annual performance appraisal program and necessary performance improvement plans.
  14. Create and implement themed training to meet organizational development needs.
  15. Analyze trends and current industry standards to develop and deliver robust training content to leverage Employer of Choice mindset.
  16. Provide coaching and development as needed throughout the organization.
  17. Set and maintain standard work practices and assure that the Generalists are providing consistent service and accurate information to all customers.
  18. In consultation with the Sr Director of Human Resources, provide assistance with employee relations concerns, HR policy and process and all other HR related questions.
  19. As approved by the Sr Director of Human Resources, be willing to travel to meet with regional staff regarding HR issues.
  20. In the absence of the Sr Director of Human Resources and in consultation with senior management as appropriate, make decisions on behalf of the department.
  21. Perform other duties as assigned.
Staff Training and Career Development
  1. Provides leadership within the Human Resources Department and oversight for the Professional Development Specialist in assessing short-term and long-term training priorities for AFSC staff (e.g., supervisory skills training, conflict resolution training). Such priorities include not only the forecasting of new training needs, but also planning, implementing and reinforcing skills developed in current and previous staff training programs and Federal, Local and State Grants/funding for training and development.
  2. In collaboration with the Sr. Director of Human Resources, leads the Professional Development Specialist in researching training programs that would be part of an organization-wide individual training program.
  3. Ensures that a training schedule is in place, well publicized and delivered and in support of language justice initiatives to build engagement.
  4. In collaboration with the Sr. Director of Human Resources, leads the Professional Development Specialist in designing and conducting training sessions for various staff groups as needed and appropriate. Liaise with subject matter experts regarding instructional design.
  5. Supervises external consultants as needed and appropriate; provides oversight of training programs when external consultants are used and ensures that they meet the specific needs of AFSC.
  6. Assists supervisors and staff in locating training experiences to meet individual training needs of the supervisee, which have been identified through the performance management process.
  7. In collaboration with the Sr Director of Human Resources, designs and carries-out evaluation of all training programs, which shall include immediate feedback, as well as follow-up feedback after 6 months and 1 year.
  8. Assists individual staff members in designing career development plans to meet their professional needs and capacities.
  9. In collaboration with the Sr Director of Human Resources develops, implements and leads formal mentoring and coaching programs, as needed.
  10. Perform other duties as assigned.
Minimum Qualifications

Education: Bachelor's degree in human resources, labor relations, business administration, or a related field or the equivalent in experience.

Experience:
  1. Requires a minimum of at least four (4) years of human resources experience including knowledge of employment law.
  2. At least three (3) years of supervisory experience is required.
  3. A strong knowledge of organizational development theory and practice.
  4. Excellent teaching/presentation skills; experience in creating and conducting participatory learning experiences appropriate to specialized groups.
  5. Experience working with culturally diverse groups in training and leadership development.
  6. Demonstrated ability to develop management, supervisory and participant support for training and development. Evaluate training effectiveness and revise programs as needed.
  7. Excellent written and oral communication skills, including presentations to large groups.
  8. Demonstrated leadership ability; sound decision-making ability, ability to use good judgment.
  1. Demonstrated ability to handle a heavy workload, to manage stress, and to delegate responsibility.
  2. The ability to attend frequent evening and weekend meetings and to travel.
  3. Concern and support for those who experience oppression by virtue of gender, age, race, ethnicity, religion, citizenship, minority status, disability, or sexual orientation. Demonstrated ability to work and communicate with diverse staff and be sensitive to their personnel needs.
  4. Demonstrated ability to exercise discretion set and maintain standards for confidentiality, utilize sound judgment and make fair decisions.
  5. Experience working in an international organization preferred.
  6. Computer literate, familiar with various HRIS reporting systems, and demonstrated understanding of management information systems for development of Human Resources statistical reporting and strategic planning.
  7. Commitment to Quaker values and testimonies. Understanding of and compatibility with the principles and philosophy of the American Friends Service Committee including non-violence and the belief in the intrinsic worth of every individual.
  8. Understanding of and commitment to the principles, concerns, and considerations, of AFSC in regard to issues of race, class, nationality, religion, age, gender and sexual orientation, and disabilities. Demonstrated ability to work and communicate with diverse staff.
Compensation: Salary Family – Associate Director - ( $90,000-$120,000 ), Exempt – Comprehensive medical and hospitalization plan; term life, accident and salary continuation insurances, defined benefit pension plan, plus fringe benefits; participation in unemployment and worker's compensation and social security.

The American Friends Service Committee is an Affirmative Action/Equal Opportunity Employer. Qualified persons are encouraged to apply regardless of their religious affiliation, race, age, sex, gender identity, sexual orientation or disability.

AFSC's Central Office and some of its offices in the U.S. are unionized workplaces. This position is not represented.

The American Friends Service Committee is a smoke-free workplace.

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