Patient Care Representative I
2 weeks ago
Patient Care Representative INon-Dispensing Pharmacy • Columbus, Ohio
Shift details: Full-time employees will work 40 hours per week with multiple shift times available.
- Monday-Friday 7:00 am to 10:00 pm (multiple 8-hour shift options)
- Saturday-Sunday 8:00 am to 4:00 pm (rotating with team)
About Gifthealth:
Gifthealth is dedicated to simplifying and democratizing the pharmacy experience for patients and providers nationwide. In less than a year, we have already served thousands of patients and are rapidly expanding on a national level. We believe that health should be prioritized, not privileged, and we are committed to this mission. Come join us at Gifthealth
About the Patient Care Team:
Our call center is the heart of Gifthealth's operations, putting the patient at the forefront. Joining our call center team means becoming a key player in delivering exceptional service and support to our patients, providers, and pharmacies. As a member of this team, you will directly interact with patients while also collaborating internally with various teams. This dynamic environment will provide you with an in-depth understanding of the Voice of the Customer, ensuring their needs are met with the highest level of quality.
Key Responsibilities:
- Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving queries. Average daily call goal of 75+.
- Issue Triage: Identify the nature of customer issues and direct them to the appropriate internal teams for resolution, as needed.
- Feedback Collection: Gather valuable patient feedback and technical issues, forwarding this information to our account management, partner pharmacy, and product teams to facilitate continuous improvement.
- Problem Solving: Understand patients' needs, clarify information, conduct research, and present solutions or alternatives to ensure their satisfaction.
- Customer Engagement: Go above and beyond to engage with patients, foster enduring relationships, and cultivate positive experiences.
- Documentation: Maintain detailed and comprehensive records of all customer interactions for future reference.
- High School Diploma or equivalent
- Previous experience in customer support, service, or success roles, preferably within healthcare and/or high-growth startups (minimum 2 years).
- Track record of excelling in a call center environment with outstanding performance metrics.
- Strong problem-solving skills with an emphasis on process improvement.
- Preferred Pharmacy Technician certification; support provided for obtaining this certification.
- highly rewarding position addressing real-world challenges for individuals relying on affordable medication access.
- Generous vacation package.
- Comprehensive healthcare benefits offered by Gifthealth.
- Competitive compensation ranging from $16.00 to $20.00 per hour, based on experience and performance.
- Option for hybrid work is available for Full-Time employees once specific metrics are accomplished.
To apply, kindly submit your resume and a cover letter outlining your relevant experience and explaining why you are an ideal fit for this role. We look forward to receiving your application
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