RN - Central Nurse Triage- North Suburbs -Multiple Locations
1 week ago
Location: Multiple locations available (Barlett, Hoffman Estates, East Dundee)
**Please note this position will start off in Downers Grove, a minimum of 4 weeks**
Hours: M-F 8:30am-5:00pm,1 Saturday per month from 8:00am-12:00pm and rotating Holidays.
Benefits:
- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
- Employer provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 40 hours paid volunteer time off.
- A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
- 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
Responsibilities
- Handles all Telecare Triage Phone Responses (70%)
- Utilizes Physician-approved protocols for the assessment and management of a multitude of patient health concerns and symptoms via telephone interactions
- Directs patients to the appropriate level of care which may include crisis intervention, homecare recommendations, and/or scheduling appointments
- Educates patients and/or family members about diagnostic procedures, medications, nutrition, and maintenance of health and wellness according to the individualized needs of the patient
- Utilizes department approved protocols throughout all interactions to guide patient centered care
- Establishes confidence with patients by always acting as an advocate first and seeking to resolve spoken and unspoken needs in a timely, safe, and positive manner
- Acts collaboratively and proactively as a liaison between the various departments that touch their care to the benefit and satisfaction of our callers
- Strives to address all patient concerns in the first telephone interaction to support better patient experiences and outcomes
- Utilizes appropriate evidence-based resources to help further patient education and assist with all clinical inquiries
- Escalates any necessary urgent or time sensitive situations to a Physician, Physician Assistant, or Nurse Practitioner
- Maintains accurate and detailed patient records reflective of any interactions with the patients
- Collaborates with team members to handle all In-basket Tasks in a timely manner (20%)
- Reaches out to patients with Physician advisement when first call resolution was not able to be achieved
- Works to the full scope of Nursing practice and utilizes all available evidence-based resources to appropriately respond to all patient inquiries
- Discusses test results, orders follow-up testing, and provides patient education based on recommendations from the Providers
- Utilizes department protocols to process, pend, or direct refills to Providers as necessary
- Completes thorough EMR chart review with every patient interaction to ensure all patient inquiries are addressed in a timely manner
- Acts as a Clinical Resource for Staff (10%)
- Communicates effectively, professionally, and accurately at all times and through all available communication channels in a manner that displays respect and understanding
- Assists team members with questions by being an active participant in Microsoft Teams chats
- Assists with training for new staff members by being a resource both remotely and onsite as requested by Management
- Back-up the onsite clinical staff for patient and clinical tasks.
- Meets all stated metrics for department quality and productivity
- All other duties as assigned per Management discretion
- EDUCATION AND EXPERIENCE REQUIRED
- Level of Education: Associate Degree required; Bachelor's Degree preferred
- License / Registration / Certification: Active Illinois RN license (additional state licensure may be required) & CPR certification
- Field of Study (if applicable): Nursing
- Years of Experience: Preferred 1-2 years Nursing experience in a Healthcare setting
- KNOWLEDGE, SKILLS, AND ABILITIES (KSA)
- Knowledge of nursing
- Proficient in prioritization, communication, Epic EMR, typing skills, and Microsoft applications
- Ability to work independently, demonstrate respect and accountability in all interactions and build trust with patient's providers and peers
- FUNCTIONAL COMPETENCIES
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- Clear understanding of HIPAA guidelines and IL Nurse Practice Act
- Strong clinical Nursing judgement
- Ability to troubleshoot minor IT issues
- Ability to speak and write professionally in business settings
- Ability to think independently and prioritize patient concerns safely
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