Front Desk Agent

4 days ago

Cape May, United States Cape Resorts Group Full time
The Virginia Hotel & Cottages sets the standard for luxury hotels in Cape May, New Jersey. An impeccably restored 1879 landmark building with four additional delightful cottages along Jackson Street. History combines with modern day amenities and superior service to provide guests with a unique, adults-only hotel experience. The lovely cottages are available for rental by the full house or as separate apartments. They are ideal for families or group of friends looking for a weekly rental. The Virginia is located just a block from the beach, offering vacationers a haven of beautiful design, unrivaled comfort and friendly, attentive service.

Property: The Virginia Hotel

Department: Front Office

Position: Front Desk Agent

Reports to: Front Office Manager

Position Overview: This position will be responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Attend to guest needs, including, but not limited to, registration, checkout and cashiering.

These duties may be described as, but not limited to:
  • Greet and welcome guest upon arrival. Register guests into the computer, verifying reservation, address and credit information.
  • Accept payment for guest’s accounts both at the time of registration and check out. Maintain a house bank and make a deposit and accurate report of daily receipts.
  • Issue keys to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
  • Assist with handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
  • Book reservations over the telephone and at the front desk when required.
  • Communicating with public, valet, bellman, food and beverage, and housekeeping staff and management in a professional manner
  • Handles customer concerns (and compliments) and upholds Cape Resorts Group’s commitment to customer service.
  • Responds to customer inquiries regarding hotel services, room rates, entertainment schedules and restaurants.
  • Informs hotel customer about the properties services.
Required Knowledge, Skills, Abilities:
  • Knowledge of computer programs, including, but not limited to, PMS (Maestro), Microsoft Word and Excel.
  • Requires good communication skills, both verbal and written.
  • Ability to work under pressure required.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited information exits.
Minimum Qualifications:
  • High school or equivalent education required.
  • One to two years in a public contact position.


This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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