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Operations Specialist
2 months ago
Operations Analyst
Job Description: This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members. Job expectations include operating with a moderate level of independence, and referring to their team lead or manager for direction and support with moderately complex issues and escalations.
While the tax season volumes they were hired for have subsided, both could be leveraged in SPI 106706 PB/SAM working on data entry fulfillment as well as remediation of aged checks from our open SIAI. It would be an easy move for both of them and would provide much needed relief on those teams. Currently the cap plan shows at about 123% utilization and Lorna has been lending support from her Settlement team which will no longer be sustainable.
Required Skills:
-Strong problem solving and decision making skills
-Must demonstrate a cooperative and professional work attitude, while displaying the ability to work effectively in a team environment
Strong organization and follow-up skills
Quick learner who can develop subject matter expertise