See more Collapse

ServiceNow Team Lead

1 month ago

Westlake, United States MMC Corporate Full time

Marsh McClennan is seeking candidates for the following role that which can be seated hybrid in a local office:

ServiceNow Team Lead

What you can expect:

  • The ITSM Platform Operations Leader plays a critical role in the technology direction to advance the ServiceNow Platform to facilitate the transformation of the Marsh McLennan Technology Organization.  
  • Lead efforts to integrate architecture and planning systems with ServiceNow to create a foundation for end-to-end delivery of technology services.
  • You will manage a team of engineers who develop integrations and administrators who perform the day-to-day administration of the ITSM platform. This team maintains access control, data structures, and business workflows.
  • This role is responsible for the stability and usability of the platform by establishing a DevOps framework for the controlled release of new integrations and applications.  This role includes executing patching, upgrades, integrations, coding reviews, adherence to best practices.  In addition, the position will advise and collaborate on the strategic roadmap for the platform and Service Management initiatives.

What is in it for you?

  • A company with a strong Brand and strong results to match
  • Culture of internal mobility, collaboration and valued partnership from the business.
  • Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
  • Competitive pay (salary and bonus potential), Full benefits package – starting day one (medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan or TFSA (tax free savings account.)
  • Tuition Reimbursement plan and participation in our Employee Stock Purchase Plan
  • Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal).

We will count on you to:

  • Develops systems integrations and process automation, which fully utilizes the platform workflow capabilities.
  • Configures business rules, user interface policies, user interface actions, client scripts, business rules, and ACLs.
  • Works with ServiceNow Architect and Lead Developer to build requested services and tasks using workflows to manage processes and meet business requirements.
  • Manages instance security: user/group access, administration, access control lists, etc.
  • Provides configuration assistance to developers.
  • Collaborates with other teams to design and implement data feeds and interfaces with other systems, including databases, monitoring tools, etc.
  • Manages direct team plus matrixed resources to introduce and maintain platform integrations.
  • Host/participate in project-related meetings and host ongoing governance meetings.
  • Manage vendor resources to help introduce and maintain ServiceNow integrations.
  • Maintains a standard for day 2 operations of ServiceNow capabilities.
  • Manages Platform Operations workload and SLAs.
  • Defines change management process for the ServiceNow Platform.
  • Work closely with platform owner and Process Leader on tying business to platform integration requirements.
  • Provides advice on how business services are delivered with a vision for improvement
  • Take an advisory role in the configuration of the ServiceNow Platform
  • Participates in process story discussions
  • Responsible for ServiceNow overall costs, budgeting, and payment to ServiceNow and selected integrations.
  • Participates in upgrade planning and execution.
  • Performs ITSM implementation tasks including but not limited to configuration, integration, testing, requirements gathering and solution design.
  • Participates in the configuration of new applications or suites during planning, requirement gathering, design, development, documentation and rollout phases.
  • Strong technical acumen and capability, with demonstrated results.
  • Broad knowledge of technology infrastructure platforms and previous experience integrating ITSM systems with Enterprise Applications and infrastructure platforms.

What you need to have:

  • 7+ years working in system administration and/or service delivery for large-scale IT services.
  • Experience with process design and IT delivery of agreed business processes.
  • Proficiency with ServiceNow and related product design and delivery.
  • Ability to work to deadlines and within budget constraints.
  • Ability to manage multiple projects and priorities.
  • Previous experience working in a matrix organization.
  • Previous success working in a dynamic environment with the ability to adapt to changing priorities.
  • Proficiency with ServiceNow and related product design and delivery.
  • Technical ability to develop, design and maintain web pages and ServiceNow sites.
  • Demonstrated knowledge of re-using and combining existing systems to develop novel solutions as new needs arise.
  • Working knowledge of various best practice frameworks such as ITIL, service management, project management, etc.

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting TANA@mmc.com

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $122,000 to $244,100.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: July 29, 2024

We have other current jobs related to this field that you can find below

  • ServiceNow Team Lead

    1 month ago

    Westlake, United States Marsh & McLennan Companies, Inc. Full time

    Marsh McClennan is seeking candidates for the following role that which can be seated hybrid in a local office: ServiceNow Team Lead What you can expect: * The ITSM Platform Operations Leader plays a critical role in the technology direction to advance the ServiceNow Platform to facilitate the transformation of the Marsh McLennan Technology...

  • Senior ServiceNow Developer

    1 month ago

    Westlake, United States Fidelity TalentSource LLC Full time

    Job Description:Fidelity is seeking a Sr. ServiceNow - Senior Software Engineer to join their IT Service Management Technology Solutions and Modernization Team. It is a fast paced, dynamic environment with interactions with many enterprise applications and incorporating modern portal technology ensuring the optimal internal associate experience relating to...

  • Senior ServiceNow Developer

    1 month ago

    Westlake, United States Fidelity TalentSource LLC Full time

    Job Description:Fidelity is seeking a Sr. ServiceNow - Senior Software Engineer to join their IT Service Management Technology Solutions and Modernization Team. It is a fast paced, dynamic environment with interactions with many enterprise applications and incorporating modern portal technology ensuring the optimal internal associate experience relating to...

  • Team Lead

    1 month ago

    Westlake, United States Shared Practices Group Full time

    Job DescriptionJob DescriptionDescription:Job descriptionShared Practices Group is seeking a full-time Team Lead/Implant Consultant to help grow our practice in Cleveland, OH. The ideal candidate will have experience with efficiency and effectiveness in the day to day operations of the practice, as well as empowering and inspiring your team day to day. You...

  • Senior Manager

    1 month ago

    Westlake, Ohio, United States MMC Corporate Full time

    Marsh McClennan is seeking candidates for the following role that which can be seated hybrid in a local office:Global ITSM Platform Operations LeaderWhat you can expect:The ITSM Platform Operations Leader plays a critical role in the technology direction to advance the ServiceNow Platform to facilitate the transformation of the Marsh McLennan Technology...

  • Team Lead

    4 weeks ago

    Westlake, United States RIT Solutions, Inc. Full time

    Team Lead - JavaWestlake, TXLocation: onsite 2 weeks per month in Westlake, TX Must Have Skills: JAVA 8 | REST Concepts (Springboot with tomcat/RestAPI) | Angular | Node | AzureDomain Knowledge: Health Benefit As a Principle Software Engineer, you will be a senior member, encouraged tosupply to the technical leadership and center of competence within the HCG...

  • Radiology Team Lead

    4 days ago

    Westlake, United States University Hospitals Urgent Care by Well Full time

    Job DescriptionJob DescriptionIn addition to performing daily operational procedures and clinical service representative responsibilities, the Team Lead serves as a resource for all center radiology staff by supporting and participating as an active member of the clinical leadership team. Mentors, orients, and trains new staff members. Manages inventory to...

  • Team Lead I, Account Services

    4 weeks ago

    Westlake, United States Equity Trust Full time

    *This position is based out of our Westlake, OH office but eligible for a hybrid remote schedule.  JOB SUMMARY: The Team Lead I, Account Services and Transfers supports the Supervisor with day-to-day planning, implementation, and problem-solving to ensure their team achieves their daily goals in production and service. As a subject matter expert, the Team...

  • Team Lead I, Account Services

    4 weeks ago

    Westlake, United States Equity Trust Full time

    *This position is based out of our Westlake, OH office but eligible for a hybrid remote schedule.JOB SUMMARY:The Team Lead I, Account Services and Transfers supports the Supervisor with day-to-day planning, implementation, and problem-solving to ensure their team achieves their daily goals in production and service. As a subject matter expert, the Team Lead...

  • Team Lead I, Account Services

    3 weeks ago

    Westlake, United States Equity Trust Full time

    *This position is based out of our Westlake, OH office but eligible for a hybrid remote schedule. JOB SUMMARY: The Team Lead I, Account Services and Transfers supports the Supervisor with day-to-day planning, implementation, and problem-solving to ensure their team achieves their daily goals in production and service. As a subject matter expert, the Team...

  • Team Lead I

    2 weeks ago

    Westlake, United States Equity Trust Full time

    This position is based out of our Westlake, OH office but is eligible for a hybrid remote schedule.JOB SUMMARY: The Team Lead I, Account Services, and Transfers supports the Supervisor with day-to-day planning, implementation, and problem-solving to ensure their team achieves their daily goals in production and service. As a subject matter expert, the Team...

  • ITSM & Monitoring Manager

    2 weeks ago

    Westlake Village, United States Guitar Center Full time

    Job Description Position Overview: We are seeking a talented ITSM & Monitoring Manager to lead the design, implementation, and optimization of our IT Service Management (ITSM) and monitoring solutions. The Manager, ITSM & Monitoring will play a crucial role in architecting scalable, efficient, and integrated solutions that enable us to deliver...

  • ITSM & Monitoring Manager

    5 days ago

    Westlake Village, United States GTRC Services, Inc. Full time

    Position Overview: We are seeking a talented ITSM & Monitoring Manager to lead the design, implementation, and optimization of our IT Service Management (ITSM) and monitoring solutions. The Manager, ITSM & Monitoring will play a crucial role in architecting scalable, efficient, and integrated solutions that enable us to deliver high-quality IT services and...

  • Team Lead de Landscaping

    4 weeks ago

    Westlake, United States The Grounds Guys Full time

    Aquí está el trato: somos increíbles cuidando a nuestros clientes y brindando un servicio excepcional de cuidado del césped y paisajismo residencial y comercial. Pero eso solo sucede porque tenemos personas increíbles como tú en nuestro equipo. Si está listo para dar el siguiente paso en su carrera para convertirse en Gerente General de nuestra...

  • Campus Retail Team Lead

    4 weeks ago

    Westlake, United States Follett Full time

    Job DescriptionJob DescriptionJoin the Follett Team, where employees are valued, respected, and offered career paths throughout its many campus locations.  Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher...

  • Substation Engineering Team Lead

    1 month ago

    Westlake, United States Kiewit Full time

    Requisition ID: 170768  Job Level: Mid Level  Home District/Group: Kiewit Power Engineering  Department: Design Engineering  Market: Power  Employment Type: Full Time  Position Overview Kiewit Power Engineers has an immediate opening for a motivated Substation Engineer to join our growing Substation team in the Power Delivery...

  • Systems Operation Engineer

    1 month ago

    Westlake, United States Motion Recruitment Full time

    We are working with a well-known financial institution on their search for a Systems Operations Engineer to join their team in the Westlake or Plano, TX area. This client has been an industry leader for over 100 years and is continuously innovating. If you want to work for a company that is not only a household name, but also truly cares about satisfying...

  • Systems Operation Engineer

    1 month ago

    Westlake, Ohio, United States Motion Recruitment Full time

    We are working with a well-known financial institution on their search for a Systems Operations Engineer to join their team in the Westlake or Plano, TX area.This client has been an industry leader for over 100 years and is continuously innovating. If you want to work for a company that is not only a household name, but also truly cares about satisfying...

  • Shift Lead

    4 weeks ago

    Westlake, United States Marco's Pizza Part time $12 - $15

    We’re looking for a positive and responsible person to join our team at Marco's Pizza in Westlake as a Shift Lead! Our in-store leaders are responsible for supporting and sustaining our culture and driving business results. As a Shift Lead you can make a real impact on your store and your team. We’re looking for someone who: Is friendly and genuinely...

  • Custodial Lead

    1 month ago

    Westlake, United States SBM Management Full time

    SBM Management is currently looking to hire a Custodial Lead to join their team! The Custodial Lead has responsibilities for overseeing activities within the assigned program. This includes the company employees and other temporary employees engaged in the program. Program could be custodial, clean room, recycle, moves, and maintenance. Adhere to, implement,...