Desktop Support Technician Level II

3 weeks ago

Homestead, United States Veterans First Initiative LLC Full time

Desktop Support Technician Level II

Full-time

Location: Homestead, FL

Veterans First Initiative, LLC (VFI) is a U.S. Government Contractor and IT Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale. VFI is certified by the Department of Veterans Affairs as a Service-Disabled Veteran-Owned Small Business (SDVOSB).

VFI seeks an experienced, professional Desktop Support Technician Level II for a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Note: All candidates must possess an active DoD Secret clearance

Location: Homestead ARB/ Homestead, FL

Schedule: Monday - Friday, weekends as needed

Travel: Minimal, less than 10%

Duties and Responsibilities:

  • Provides support to end-users for PC, server, mainframe applications, and hardware.
  • Performs configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.
  • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • Maintains currency and highest level of technical skill in field of expertise.

Requirements and Qualifications:

  • At least 3+ years of experience as a Desktop Support Technician.
  • Possess or obtain IAT Level II certification.
  • Capabilities needed to deliver in-person and remote IT aid.
  • Fantastic installation, diagnostic, upgrade, and restoration abilities.
  • Excellent vertical and lateral thinking.
  • Superb time management skills.
  • Clear written and verbal communication.
  • Forbearing, flexible, and supportive

Potential for Telework:

  • Based on customer needs

VFI offers competitive compensation, comprehensive benefits packages including medical, dental, vision, employer paid life, short-term, and long-term disability insurance, retirement plans with employer contributions, paid time off, holidays, opportunity for advancement, and a respectful and collaborative work environment.

Application Instructions: Please apply on our website at: www.vetfi.com/careers.

VFI is an equal opportunity employer and makes employment decisions without regard to race, religion, national origin, color, gender/gender identity, sexual orientation, disability or protected veteran status.

Final candidate may be required to undergo a background and/or drug screening if the government contract this position is supporting requires it.

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