Member Account Representative Hugo/White Bear
3 weeks ago
Hourly Wage:$19.28 - $21.59 (candidates with significant related experience may be higher)Description:Royal Credit Union has an exciting opportunity to join its our White Bear Lake and Hugo team as a Member Account Representative.This position will join the team as a team member working in both locations with a final placement at one of these sites when a position is available. A Member Account Representative is responsible for promptly welcoming Members and others to the office. They will accurately process Member transactions as requested. Open new accounts, unsecured loans, credit cards and kwik cash loans. This position may also require working at other office locations. Responsible for actively building relationships by meeting Member needs with Royal's products and services, providing electronic service demonstrations, and resolving any Member inquiries in an efficient, accurate and friendly manner. Support NPS (Net Promoter Score) initiatives in the office by providing exceptional service, guided by Royals Core Values, creating loyal Members.Team Member BenefitsRoyal is proud to take care of our team members and their families In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much moreWork Schedule:Working approximately 40 hours per week,variable hours Monday Friday between 7:45 AM 5:45 PM, including a Saturday rotation between 8:45 AM 12:15 PM.Training:Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.Foundation Training covers fundamental information about Royals culture and core values which sets the stage for team members to be successful within our organization.After Foundation training is completed, Member Account Representatives will participate in an additional 9 days of training split between Learning Center and Tactical Branch locations prior to serving Members independently at your Home Branch.Learning Center: Held at one of three locations (Eau Claire, White Bear Lake, or Somerset), this classroom style training is conducted via Zoom by a live facilitator and covers the fundamental aspects of your role. You will be supported by an in-person content matter expert alongside you to assist your learning. Training will run from 9:00am 4:30pm on these days.Tactical Branch: This hands-on training experience will provide you the opportunity to work 1:1 with a dedicated OJT (on the job trainer) for six days to practice the things you learned at the Learning Center in a live branch environment prior to getting in front of Members.Required Experience:Previous customer service experience.Experience working in financial services with a strong knowledge of deposit and consumer loan products.Knowledge of modern office procedures and methods including telephone communications, office systems and record keepingStrong sense of customer serviceStrong interviewing and listening skillsAbility to learn, retain and recall information very quicklyWork productively in a team environment with high levels of interruptionMust be compassionate and truly enjoy assisting people with problems and finding solutions to their needsAbility to produce accurate and high-quality materials, data entry and transactionsProficient in Microsoft Office Products and have basic computer skills using various software packagesBasic skills using smartphones/tablets and the ability to demonstrate use of current technologyCommunicate and live Royal Credit Union's core purpose, values and organizational culture dailyPreferred Experience:Experience working in financial services which includes new accounts, loans and loan processing, or equivalent loan related experience.Cash handling experience.Associates degree in Business related field.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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