IT Technician

It's fun to work in a company where people truly BELIEVE in what they're doing

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Pluss Software, part of the Fullsteam organization, is looking for an experienced IT Technician to join our team on-site in Columbia Falls, MT with the opportunity for some hybrid/remote work.

As a part of Pluss Software's IT support team, you will be responsible for the installation, troubleshooting, and support of both software and hardware solutions. You will also be responsible for managing both internal resources and customer systems. You will respond daily to new and diverse customer problems and requests and will be responsible for finding solutions to match their needs.

We have a fast-paced and demanding work environment and as an IT technician you will need to be self-motivated, creative and proactive. You should have good people skills as well as excellent problem solving skills. As you work closely with management, the operations team, product development, and the rest of the support staff, your ability to stay busy and on task and to demonstrate a strong work ethic will be important.

Primary Responsibilities:

• Install and troubleshoot Pluss Software LLC's software solutions
  
• Setup and deploy hardware solutions to customers
  
• Remote management, maintenance, and updates of deployed hardware and software solutions.
  
• Setup, maintain, and troubleshoot customer printing configurations
  
• Troubleshoot common network solutions.
  
• Setup and service payment processing solutions
  

Qualifications:

• Extensive experience with modern Microsoft operating systems ( Windows 10+, Windows Server 2016+)
  
• Experience as an IT Technician or related work experience
  
• Experience with building, configuring, and troubleshooting PC computer hardware
  
• Strong diagnostic, troubleshooting, and problem solving skills
  
• Strong communication skills
  
• Strong organizational and time management skills
  
• Good knowledge of internet security and data privacy principles
  
• Good working knowledge of modern networking, TCP/IP communication, routing and internet communications.
  

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

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