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Front Desk Agent

2 months ago

Jekyll Island, United States New Castle Hotels Full time
Job Description

Lead Front Desk Agent

How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Lead Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the stay. You have the opportunity to shine in this role which is both busy and interactive As Lead Front Desk Agent, you will

  • Make a First Impression -- so the person in this role must have a genuine passion to deliver a great hospitality experience -- whether in person or by phone. You must want to Wow the guest with your welcoming personality.
  • Make a Lasting Impression -- while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen
  • Enjoy Problem Solving -- many guests need help with miscellaneous things -- their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
  • Be Employee Centric -- assist with training new front desk agents to our processes if requested, helping them with questions and concerns, including on an on-going basis.
  • Be a Role Model -- help others make it to the next level like you did, so you can continue your own upward progression. Lead by example.
  • Be Accountable -- you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
  • Be a Safety Security Agent -- your hotel's established safety and security policies procedures. Anticipate problems and call management as needed.


Location Photo

Location Website

Click Here to view the New Castle Hotels and Resorts Website

Requirements

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work -- exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.