Spa Lead Therapist
4 weeks ago
About Us
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company
Location Description
Hawks Cay Resort, an iconic destination resort in the Florida Keys, reopened in August 2018 following a $50 million renovation. A recipient of the prestigious AAA Four Diamond Award and a member of the Preferred Hotel Group Lifestyle Collection, this 60-acre, tropical destination boasts 177 guestrooms and 250 two
• and three-bedroom villas, a full-service marina, six restaurants, saltwater lagoon, five swimming pools, kid and teen clubs and spa.
Overview
The Lead Therapist is responsible for managing the Spa Treatment rooms, therapists, technicians and all areas of spa facility.
JOB SUMMARY:
- Primary Responsibilities include, but are not limited to, providing a full range of services such as massage, skin care, body treatments, and waxing. Experience with prenatal massage, hot stones, body scrubs, and wraps required. Dual license preferred. Must actively participate in ongoing training and maintain cleanliness standards in all areas of spa facility.
- Must be a "problem solver," capable of quickly and efficiently resolving staff complaints regarding product or service, rates, and personnel performance standards.
- Must be totally knowledgeable regarding the source and location of all supplies and inventory, and for maintaining adequate levels of supplies to conform to revenue opportunities while maintaining operating and budgetary integrity. Responsible for submitting orders for review for all operational supplies and homecare products.
- Be diligent in maintaining condition, cleanliness, and maintenance of spa facility, treatment rooms, grounds and back of house areas. Keep accurate records of warranties and work in progress. Maintain a daily log of facility safety and cleanliness checks.
- Supervise, and coordinate the scheduling of work staff required for Treatment Rooms.
- Develop revenue enhancing and cost saving strategies and present to Spa Supervisor for review. Develop and implement strategies for spa treatment options in off - spa locations in both indoor and outdoor settings to maximize revenue and increase exposure.
- Assist with the development and training of all spa crew members.
- Assist with the creations of spa treatment offerings and menus.
- Be totally knowledgeable in the resort's Spa's and other Emergency procedures, to include the review of action to be taken, including evacuation plans, in case of Fire, Bomb Threat, or Natural Disaster, and action to be taken in regard to other incidents, such as assault, robbery, burglary, or medical emergency and to ensure that all subordinate staff are fully trained and capable of responding according to resort policies and procedures.
- Take the necessary precautions to safe-guard at all times the resort's funds, records, and equipment entrusted to the departments in his/her area of responsibility.
- Work hours/days vary as dictated by business needs, and may include weekends and holidays.
- Must be able to perform all other duties as assigned by the Spa Director.
- Acts as a leader in the absence of the Spa Director and maintains established guidelines.
Qualifications
QUALIFICATIONS:
Applicants should be currently licensed in esthetics or massage therapy or be dually licensed. Applicants should have two to three years of experience in a customer service capacity in high-end Spa. Additional requirements include excellent oral and written communication skills and excellent organizational skills. The ability to graciously deal with the general public (resort guests, staff, and visitors) in a warm, friendly and courteously is essential. Demonstrated, capable leadership is essential. Reliable transportation is mandatory.
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