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Jira ITSM Configuration Specialist

2 months ago


Miami, United States Optomi Full time

Jira ITSM Configuration Specialist

Optomi, in partnership with an industry leading organization, is seeking a Jira expert for a remote, contract-to-hire opportunity.

Responsibilities:

  • Build and customize ITSM configurations, automate ticket responses and workflows
  • Maximize investment in Jira ITSM license and service modules
  • Enhance Jira ticket management processes and Confluence pages
  • Define JIRA workflows and screen schemes for complex projects
  • Configure JIRA plugins and customize functionalities within Jira, Confluence, ITSM, Bitbucket

Apply today if your background includes:

  • Setting up and configuring Jira for an organization
  • Experience automating ticketing processes in Jira
  • Working cross functionally with different teams and business units utilizing Jira
  • Implementing ITSM standards and processes with Atlassian/Jira
  • Any experience with Jira migration is a plus