Medical Office Assistant

4 weeks ago

Burlington, United States Lund Full time

For over 132 years, Lund has been harnessing hope and providing opportunities to help strengthen families and ensure a safe, secure and loving environment for all Vermont children.  As a multi-service nonprofit organization, Lund serves more than 5,000 individuals each year.  Lund’s mission is to help children thrive by empowering families to break cycles of poverty, addiction and abuse. Lund offers hope and opportunity to families through education, treatment, family support and adoption. 

Join The Lund Team: support and empower Vermont families

Medical Office Assistant 

Lund is a qualified employer for Public Student Loan Forgiveness.

Why Join Our Team at Lund:

  • We honor and celebrate the distinctive strengths and talents of our clients and staff.
  • Our work encompasses collaboration with a strong team of professionals and a strengths-based approach to providing services to families. 
  • Lund’s adoption program provides life-long services to families brought together through adoption.
  • Lund’s residential and community treatment programs are distinctive as our work focuses on both treatment and parenting.
  • Lund’s educators believe in laughter, the importance of fun, community-oriented activities, and non-stop learning.
  • Professional growth and ongoing training opportunities are available; Lund offers weekly supervision.
  • Lund values employee well-being and strives to be a welcoming and inclusive workplace; staff are encouraged to engage in staff led initiatives for wellness, employee recognition, and diversity, equity, and inclusion.
  • Lund is a family-centered organization filled with supportive colleagues and offers work-life balance; some positions offer opportunities for hybrid schedules or schedule flexibility.
  • Lund offers competitive pay and paid training.
  • Lund offers a comprehensive and very generous benefit package including health, dental, life, disability, and retirement.
  • Employees earn extensive time off accrual in addition to 13 paid holidays, and annual wellness reimbursement.  
  • Lund does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, marital status, genetic information, ancestry, place of birth, age, veteran status, disability, or any other characteristic protected by applicable law. EEO/AA

About the Position:

  • Manage the administrative duties and functions of the medical office, including completion of all required paperwork within designated time frame.
  • Consult and communicate with pharmacies regarding client medications and documentation of medications.
  • Ensure that immediate client needs (e.g., prescribed medications, allergy management, dietary needs) are adequately planned for, well communicated, and in place prior to new client admissions.
  • Ensure the establishment of primary medical, dental and obstetrical providers for all new clients entering the program, including setting initial appointments and sharing (client-released) relevant medical history with new providers.
  • Maintain and regularly update emergency medical information for all enrolled clients, ensuring easy access for all staff.
  • Ensure that all follow-up, sick, and well-care visits for clients and their children are completed in a timely fashion.
  • With nursing supervision and as dictated through written provider orders, dispense prescribed and over the counter medications.
  • Maintain strict accuracy of the Medication Administrative Record (MAR), including documentation of daily medication dispensing, as well as timely recording of all medication changes and additions.
  • Ensure timely communication of medication additions and changes to appropriate staff.
  • Monitor all medications on a regular basis to ensure timely prescription refills in advance of actual need. Ensure effective, collaborative communication with prescribers and pharmacy personnel throughout this process.
  • Work directly with clients to assist in building skills to schedule their medical appointments, renew prescriptions, and advocate for personal and family medical needs.
  • Complete all required paperwork within established timelines, including, but not limited to discharge summaries and daily client and parenting logs as appropriate.
  • Provide transportation and accompany clients to medical and dental appointments, assist clients with information integration, and incorporate new medical information into existing client treatment planning. 
  • When appropriate, attend necessary meetings pertaining to current client needs, as well as admission and discharge planning meetings.
  • Ensure responsible fiscal management through such practices as careful management of existing stock.
  • Demonstrate the ability to manage time effectively, work independently, and as a team member.
  • On-call duties as assigned.
  • Other duties as assigned.

 What We Look For:

  • At least two years of experience working with people who are facing significant emotional, social and familial challenges.  
  • Relevant education or experience in medical case management role.
  • At least one year of experience with an adolescent/young adult population, preferably in a residential setting.
  • Excellent interpersonal, verbal and written communication skills.
  • Possess a cohesive value system that includes a nonjudgmental attitude.
  • Willingness to work irregular hours at times to accommodate the needs of a 24-hour facility.  Weekend hours required.
  • Must be able to demonstrate each of the following:
    • Ability to perform the essential job functions of the position either with or without reasonable accommodation.
    • Ability to consistently demonstrate Lund’s values of collaboration, compassion, empathy, integrity, and respect.
    • Ability to understand and comply with operational standards, safety requirements, and employee policies.
    • Ability to actively support diversity, equity, and cultural competency efforts within stated job responsibilities and work effectively across diverse cultures.
    • Regular attendance is necessary and essential to meeting the expectations of the job.
    • Ability to demonstrate excellent judgement and operate with the utmost confidentiality.
    • Ability to maintain positive working relationships with co-workers, families, and other departments.
    • Ability to communicate effectively and respectfully both orally and in writing.
    • Proficiency in the use of applicable hardware and software as required.
    • Ability to maintain a valid VT Driver’s License and access to reliable transportation is required; occasional statewide travel may be required.
    • Upon conditional offer of employment, must be able to successfully pass a background investigation.
    • Ability to handle multiple tasks effectively in a busy environment with frequent interruptions.
    • Ability to deescalate and resolve sensitive situations respectfully.

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