ServiceNow Developer

2 weeks ago

Chicago, United States C4 Technical Services Full time
ServiceNow Developer
Remote

JOB DESCRIPTION
The HR ServiceNow Developer will join the Talent Technology team and will play a pivotal role in successfully designing and deploying ServiceNow solutions. In this role, you will be responsible for designing and configuring, customizing, and implementing ServiceNow HRSD to meet specific stakeholder business requirements. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our stakeholder.

We require a ServiceNow Developer for the following subject areas:
  • Reporting
  • HRSD
  • Knowledge
  • Portal

Responsibilities:
  • Solution Discovery & Design: Work closely with the Talent Technology ServiceNow Analyst to understand and translate business outcomes and functional requirements into effective ServiceNow solution designs.
  • Technical Implementation: Collaborate with cross-functional HR teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices. Develop and maintain complex scripts, business rules, and UI policies.
  • Data Migration: Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition. Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields.
  • Technical Documentation: Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference.
  • Testing and Quality Assurance: Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience. Address any issues and perform necessary adjustments to ensure the solution meets the desired outcomes.
  • User Training: Assist Talent Technology ServiceNow Analyst Support end-user training to ensure a smooth adoption of the implemented solution.
  • Change Management: Support change management efforts by assisting senior developers, IT Stakeholders, and users during the transition period, addressing inquiries, and resolving issues promptly.
  • Incident and Problem Resolution: Troubleshoot and resolve technical issues related to ServiceNow enhancements and ongoing operational excellence. Collaborate with Talent Technology and internal HR Stakeholders to provide timely resolution to incidents and problems.
  • Security and Compliance: Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements.
  • Continuous Learning: Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform. Continue certification and training process to meet Practice standards and growth areas and contribute to the continued success of the team.
  • Mentorship: Provide technical guidance and product expertise to the Talent Technology Team
  • Collaboration and Communication: Work closely with project managers, Talent Technology, and stakeholders to ensure seamless project coordination and effective, regular communication, including risks, issues, successes, and overall project status.
Required Qualifications:
  • 8 years of experience of technical skills, including workflow configuration, and business rule development.
  • 3+ years of experience developing on the ServiceNow platform.
  • 2+ years with an active ServiceNow Certified System Administrator certification
  • Certified in one or more additional mainline certification.
    • Certified Implementation Specialist - Human Resources
    • Certified Application Developer
    • Certified System Administrator
  • In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
  • Strong scripting skills in JavaScript and Glide Script
  • Experience in customizing UI and creating complex workflows.


#DICE
cclausen@c4techservices.com

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