Oncology Nurse Navigator
1 month ago
Employment Type:
Full time
Shift:
Day Shift
Description:
Customers include Patients identified within a specific target population, their families/caregivers, interdisciplinary care team, providers, acute care facilities, and post-acute facilities.
ESSENTIAL FUNCTIONS:
Adheres to the principles of caring and expected behaviors outlined in MercyOne Dubuque Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Dubuque Medical Center's Mission and Values. Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior. Follows patients throughout the continuum of care, including inpatient admissions, facilitating communication about the patient's plan of care between the patient, family/caregivers and all providers. Educates patient and families about the disease process, symptom management, treatment options and potential side effects. Accompanies patients to provider visits, when needed, and reviews information with patient afterward to ensure understanding. Assesses and identifies psychosocial needs and facilitates interventions aimed at maximizing coping and quality of life. Connects patients and caregivers with relevant internal and external support services. Discusses advanced care planning and assists with documentation of the patient's wishes and goals of care. Assists in decision-making processes, supporting patients and families in making decisions based on all available information and their own goals and preferences. Monitors the patient's treatment and follow up progression. Establishes partnerships within the interdisciplinary teams in order to align efforts with patient satisfaction outcomes. Educates patients about survivorship, set expectations for the post-treatment transition and remain available for questions. Works with hospital and cancer center administration to define quality metrics and strategic goals. Utilizes real-time data and generated reports to track key performance indicators and identify areas of concern. Works with the multidisciplinary team to meet or exceed the requirements relevant to navigation regarding communication, education, tumor conferences, research, community health needs assessment and quality improvement as identified by the Commission on Cancer. Participates in cancer conferences (i.e., tumor board) and assists with preparation of cases for presentation. Performs other duties consistent with purpose of job as directed.
SKILLS AND ABILITIES REQUIRED:
Maintains a professional, collaborative work environment that fosters a positive public image for MercyOne Dubuque Medical Center. Knows and adheres to all laws and regulations pertaining to patient health, safety and medical information (i.e. HIPAA, Stark, etc.) Demonstrates a personal presence that is characterized by a sense of honesty, integrity, and caring with ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health. Possesses exceptional interpersonal and relationship building skills required to effectively collaborate with multiple stakeholders to obtain management, staff, and physician involvement and accountability in achieving specific outcomes. Has the ability to simultaneously address and prioritize multiple projects, demands and issues. Demonstrates excellent verbal and written communication skills, presentation skills, advanced analytical skills, be well organized, and maintain a highly professional manner and appearance. Demonstrates the ability to operate in a collaborative, shared leadership environment. Demonstrates a high degree of self-motivation, assertiveness and goal-attaining capabilities. Displays effective negotiation, persuasive, business planning and verbal/written communication skills. Can be flexible and adaptable to changing processes and schedule requirements. Demonstrates the ability to acknowledge and analyze formal and informal assessments of oncology market trends, locally and across the country, and the impact/potential impact on the organization. Possesses knowledge of budget processes, quality improvement, report distribution, TJC standards, state and federal regulations. Demonstrates knowledge of clinical guidelines; Ensures compliance with current evidence-based guidelines, e.g., NCCN.
PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS:
Normal office environment where there are relatively few physical discomforts due to dust, dirt and noise. During an 8-hour day, an associate must be able to stand/walk for 3 hours and sit 5 hours. Job requires occasional (
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