Outpatient Rehab Client Representative

1 week ago

Lawrence, Massachusetts, United States Lawrence General Hospital Full time

The Outpatient Rehab Client Representative is the first contact to the Physical Therapy, Occupational Therapy, and Speech Therapy Departments, whether it is greeting a person presenting at the reception desk or a caller on the phone. This individual is responsible for setting a professional, courteous and compassionate tone to ensure a positive customer experience. The representative registers the patient in Paragon by obtaining and accurately entering all personal, financial, and insurance data. He/she must obtain all signatures necessary to treat the patient and bill their insurance.

The client representative performs a variety of secretarial and clerical duties in the Outpatient Rehab Department. This includes booking new patients, completing new patient registration, obtaining written physician order for new patients, verifying patient insurance and co-pay, scheduling recurring appointments, checking in patients and alerting clinicians of patient arrival, collecting co-pays, and assisting the Administrative Coordinator with obtaining insurance Authorizations. The client representative also answers questions regarding therapy services available, and routes calls from patients, insurance adjustors, and physician offices to the appropriate staff members. EDUCATION AND RELATED EXPERIENCE: High School Graduate Ability to follow oral and written communication. Medical terminology, experience in hospital of related setting.

Lawrence General Hospital is a private, non-profit community hospital providing the Merrimack Valley & southern New Hampshire regions with patient-centered, compassionate, and quality health care for the whole family. For over 140 years, the dedicated doctors, nurses, and staff of Lawrence General have been committed to improving the health of the people and communities we serve.

We are an Equal Opportunity Employer committed to hiring a diverse workforce

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