IT Technician- Level II

4 weeks ago

West Hartford, United States Universal Connectivity Full time

Job Description: We are seeking a highly skilled and experienced Level II Technician to join our dynamic team. The ideal candidate will have a strong background in IT support, troubleshooting, and customer service, with a focus on delivering timely and effective solutions to our clients.

Responsibilities:

  • Design, implement and support on-premise and cloud infrastructure
  • Provide support and troubleshooting to resolve technical issues for end users
  • Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
  • Support of virtual environments including VMware and Hyper-V
  • Support backup and disaster recovery solutions
  • Configure, install, and support various network devices and services, including VoIP, WAN and LAN connectivity, routers, firewalls, & security
  • Work with third-party carriers and vendors and other IT personnel for problem-resolution
  • Communicate effectively with customers on ticket progress, impending changes, or outages, etc.
  • Maintain strong client system documentation to include system reviews and recommendations
  • Maintain daily documentation by entering time, expenses, and all work as service tickets in support systems

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or related field preferred.
  • 3+ years of experience in a technical support role, preferably in a Managed Service Provider environment.
  • Strong knowledge of networking concepts and technologies, including TCP/IP, DNS, DHCP, VLANs, routing, and switching.
  • Experience with server administration, including Windows Server, Linux, Active Directory, and Group Policy.
  • Familiarity with virtualization technologies such as VMware vSphere and Microsoft Hyper-V.
  • Experience with Cisco, Meraki, Datto, Kaseya, VMware, Office 365, and Mac OS (a plus).
  • AWS or Azure experience (a plus).
  • Excellent troubleshooting skills and the ability to analyze and resolve complex technical issues.
  • Strong communication and interpersonal skills, with the ability to interact effectively with clients and team members.
  • Industry certifications such as CompTIA Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA) preferred.

Benefits:

  • Competitive salary
  • Health, dental, disability, life and vision insurance
  • Retirement savings plan with company match
  • Paid Holidays
  • Paid time off
  • Training, certifications and career development opportunities
  • Career advancement opportunities

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