Dispatcher

4 weeks ago


Lexington, United States RATP Dev USA Full time

RATP Dev USA - Your future our destination
Mission

Our dispatchers are essential to the seamless operation of our business. They serve as the crucial link between our clients and bus operators. Their adeptness in evaluating and promptly providing solutions is vital for maintaining punctual service and delivery. Dispatchers are required to be available for weekends and closing shifts. Lextran Wheels operates until midnight from Monday to Saturday and until 9 PM on Sundays. Shift durations can range from 8 to 10 hours, totaling 40 hours per week, with the potential for overtime.

Profile

Requirements for a Dispatcher

  • Minimum of two (2) years of general work experience, including driving experience and customer service experience.
  • Must be a minimum of 18 years of age.
  • Must have been a licensed driver for at least two (2) years.
  • Ability to work under time constraints and deadlines
  • Problem-solving and analytical abilities
  • Good computer skills
  • A Valid Drivers License
  • No criminal convictions or DWI, DUI, assault, or possession
Responsibilities of a Dispatcher
  • Collaborates with routing specialists and schedulers to optimize routes
  • Dispatch drivers using information provided by the clients through the reservation department and the online reservation application
  • Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
  • Discuss with the client availability to review online reservations
  • Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
  • Initiate all outbound calls to the city connect and access
  • Troubleshoot and resolve potential pick-up problems before they result in service issues
  • Ensure service on missed pick-ups by coordinating driver movement in the field
  • Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
  • Other duties assigned by the operation staff

Education Requirement

High school diploma or GED

Pay: 19.74 an hour

Benefits

We offer competitive compensation and benefits (based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams

A message from the General Manager
At Lextran Wheels, we prioritize safety above everything else. We aim to transport the citizens of Lexington in a safe and timely manner while always providing excellent customer service. We'll provide the necessary training and technology to achieve this goal.

Byron Robinson

General Manager

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