Network Support Technician I

2 weeks ago

Greenfield, United States Greenfield Public Schools Full time

Primary responsibilities: - Provides hands-on hardware and software support to faculty and student users at multiple locations - Manages and supports the deployment, and collection of technology equipment at assigned school(s) under the direction of the Director of Technology and building principal - Troubleshoots computer software and A/V problems either independently or with other IT staff - Creates Windows Images and deploys to new or existing computers as required - Fields/triages and resolves technology help desk calls and requests for all district sites - Ensure all software and hardware is up-to-date and install updates as required - Brings unusual conditions or situations to the attention of the Director of Technology - Assists staff during professional development training and computer-based assessments, such as NWEA, MCAS, and ACCESS - Supports staff in the use of digital technology equipment, keeps work area clean and organized, maintains equipment inventory and related technology resources - Responds in a timely fashion to trouble tickets submitted through the Technology helpdesk system - Additional duties and responsibilities as assigned by the Director of Technology Administrative and Network Support: - Works with Network Manager and Helpdesk Administrator to understand the basic functions and design of the school districts critical network and server systems - Manages the schools switch closet uninterruptable power supplies (UPS) including installation, configuration, and renewal and replacement; - Maintains network switch closet Ethernet wiring; - Documents the physical installations of network servers and switches; - In collaboration with User Support, terminates network data, voice, and phone wiring; - Perform diagnostics on broadband, Ethernet and networking systems - Handling low complexity incidents and service requests, including systems and network devices - Manage and maintain the distribution of usernames and passwords for email, Internet access and file server applications - Monitor network traffic for capacity and troubleshooting as directed - Prepare, create and manage the districts documentation, guides and technology manuals - May provide instructional and technology solutions to IT staff - Assists Data Manager with School Data Sync, Clever, PowerSchool and other database frameworks. Work Year: 12-month position Salary: Per the contract

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