Territory Service Specialist

2 weeks ago

Las Vegas, Nevada, United States Next Level Impacts Full time
Territory Service Specialist - Infectious Disease Diagnostics

Job Summary:
We are seeking a proactive and customer-focused Territory Service Specialist to support and expand the adoption of infectious disease diagnostic solutions within a designated geographic region. This role is responsible for educating, servicing, and training healthcare providers, ensuring seamless implementation of testing processes, and identifying new business opportunities through relationship-building and strategic outreach.

The Territory Service Specialist will work closely with the Territory Sales Director to onboard new accounts, support existing clients, and resolve any service-related issues. This position requires a high level of customer interaction, problem-solving, and extensive travel to healthcare facilities, including outpatient clinics, urgent care centers, and physician offices.

Essential Responsibilities:
  • Travel throughout the assigned territory under the direction of the VP of Sales to maintain and grow business relationships.
  • Conduct on-site training sessions for clinic staff on the proper processing of requisitions and sample collection procedures.
  • Ensure that all customers have an adequate supply of testing kits, requisition forms, and necessary materials.
  • Execute regular service visits to existing accounts, ensuring client satisfaction and proactively addressing any issues.
  • Identify and help resolve service concerns, billing discrepancies, or customer complaints in collaboration with internal teams.
  • Schedule and facilitate courier pick-ups (UPS/FedEx) from client locations to ensure efficient sample transport.
  • Assist in the growth and retention of accounts by identifying new business opportunities and nurturing existing relationships.
  • Educate healthcare providers on the benefits of rapid PCR testing, emphasizing its role in enhancing diagnostic accuracy, reducing unnecessary antibiotic prescriptions, and improving patient outcomes.
  • Work closely with the sales and marketing teams to identify strategies for customer engagement and market expansion.
  • Travel required up to 50%, depending on location and territory needs.
Qualifications:

Education:
  • Bachelor's degree in business, healthcare, life sciences, or a related field OR equivalent experience in sales and customer service.
Skills & Competencies:
  • Strong customer service mindset with a focus on relationship management and problem-solving.
  • Excellent verbal and written communication skills.
  • Ability to multitask, prioritize, and work independently in a fast-paced environment.
  • Strategic thinking with an aptitude for business development and account management.
Experience:
  • Minimum 1+ years of B2B, medical sales, or customer service experience with a proven track record of success.
  • Experience working with physician offices, urgent care centers, or healthcare facilities is a plus.
  • Prior experience conducting training sessions, service visits, or in-field account support preferred.

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