Implementation Manager
2 weeks ago
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined - as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe
Summary: The Implementation Manager is responsible for the execution of high-quality and timely client onboarding projects from kick-off through launch. They are a critical piece of Onbe's system and strategy, serving as the first touchpoint following the sales cycle and setting the tone for a client's relationship with Onbe. They will bring projects through the lifecycle with a focus on speed, quality, and client happiness at the helm and will have a comprehensive understanding of Onbe's product suite and a passion for setting clients up for success. They also collaborate across departments to drive process improvement and standard methodologies that position Onbe as a leader in the industry.
This role is a hybrid role that will work onsite 1-2 days per week at our Buffalo Grove, IL location. Occasional travel may be required as part of this position.
RESPONSIBILITIES:
- Lead multiple client program implementations simultaneously by applying effective implementation methodology and customizing project plans based on internal processes, configuration requirements, and client needs.
- Coordinate project results and lead status meetings to communicate results, task owners, and next steps with clients and internal departments, Sales and Account Executives, Product Solutions, and Client Support
- Identify and advance obstacles hindering project success; collaborating closely with internal collaborators to action and resolve issues quickly.
- Educate clients on products and platforms via demonstrations and training sessions before their first order.
- Configure and test internal systems to verify all program requirements have been fulfilled
- Facilitate client transition from Implementation to Client Support.
- Actively contribute to team process documentation and training for implementing standard processes.
- Adhere to all Risk and Compliance policies and procedures.
QUALIFICATIONS:
- 5+ years of experience in a client-facing onboarding role using implementation or project management methodologies.
- Bachelor's degree or equivalent experience.
- Proven understanding of standard processes in project lifecycle methodology and project management principles.
- Experience with implementations on multiple platforms and systems.
- Project Management tool/software experience (Smartsheet, MS Project, etc.)
- Excellent business writing and interpersonal skills.
- Knowledge of Microsoft programs including Word, Excel, and PowerPoint.
- Project Management certification is highly desired.
- Familiarity with the payment industry ecosystem is preferred but not required.
The base salary range for this position is budgeted for $82,250 to $94,500 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, Open PTO, work from anywhere, generous parental leave, and more Our job titles may span more than one career level. All candidates are encouraged to apply.
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we're constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
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