Housing Case Manager
2 months ago
The Housing Case Manager is a full-time exempt position, directly supervised by the Senior Case Manager. As part of the case management team, assists guests in identifying housing needs and housing barriers. Educate and motivate guests to address future planning and goal setting to enhance the guest’s abilities to be successful in an independent setting. Uses a motivational interviewing approach and the housing first philosophy. Conducts intakes on new guests. Has significant weekly contact with guests and works to establish a rapport with all guests. The Housing Case Manager assists the guests in searching for appropriate housing, completing applications, applying for financial assistance, and assisting guests in moving from shelter to community housing. Working with the Housing Locator, the Housing Case Manager develops working relationships with landlords, rental offices, faith communities, and/or community associations to provide ongoing positive relationships to ensure continued available resources of housing for residents.
Some of the essential responsibilities of the Housing Case Manager include, but are not limited to:
- Participating in team meetings with other Housing Case Managers to coordinate care;
- Maintaining all pertinent program paperwork;
- Coordinating move-outs, acting as the liaison between parties and guests when needed;
- Providing crisis intervention and counseling as needed;
- Meets with the guest to review the housing plan. Regularly assesses, supports, and facilitates guest progress towards securing housing;
- Completes rapid rehousing and prevention assistance paperwork for guests with an identified Housing Plan. Maintains ESG records in compliance with state/federal guidelines;
- Collaborates with shelter case management staff and other internal agency staff (Housing Locator, Community Case Manager, etc.) to provide financial support to the guest through ESG funds. Provides additional services for the guest through housing search support;
- Communicates and interacts cooperatively with others, using a team approach in all situations;
- Transporting guests when necessary in agency vehicles, including the agency’s 15 passenger van;
- Attending and participating in staff meetings, staff development and professional training to increase knowledge and enhance skills;
- Completing case notes and documents all interactions and incidents in guest files;
- Comprehending and adhering to ethical standards and confidentiality laws;
- Participating in bi-weekly program case staff meetings;
- Maintaining and updating guest files to meet contract and audit standards;
- Modeling a caring, concerned, and respectful attitude toward guests;
- Maintaining adherence to guest guidelines and upholds agency procedures;
- Familiarity and complying with policies and procedures of New Hope Housing;
- Role modeling positive behavior for all agency staff participate in agency-wide events, and takes on the role of leadership as appropriate;
- Performing other duties as assigned.
- Bachelor’s Degree in social work or related field strongly preferred;
- Two years experience in a human service setting;
- Spanish bilingual strongly preferred;
- Understanding and commitment to “housing first and rapid re-housing”;
- Counseling and crisis intervention skills;
- Ability to communicate effectively both orally and in writing;
- Commitment to the mission, values, and philosophy of New Hope Housing;
- Ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier;
- Extensive knowledge of social, economic, health, and behavioral problems; ability to identify social problems and needs to assess residents' ability to utilize available services;
- Ability to establish and maintain effective working relationships and advocate for service population and liaison with community resources;
- Completion of college-level courses in sociology, psychology, or a related human service field; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities;
- Demonstration of commitment to the specific agency mission values and philosophy;
- Proficient use of computers to include Microsoft Office and other database software used to track service delivery.
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