See more Collapse

Contact Center Representative

1 month ago

Hanover, United States Live! Casino and Hotel Maryland Full time
Overview

Why We Need Your Talents:

The overall goal of the Contact Center Representative is to ensure all communications (digital and audio) are handled in a timely, professional, and courteous manner while providing quality services to both guests and team members.

Compensation: $17.50/hr

Fully On Site

Priority staffing: M-F 11:00 AM - 7:00 PM

Must Have Weekend Avaliability

Responsibilities

Where You'll Make an Impact:
  • Curating an exceptional guest experience for our internal and external guests alike.
  • Handle incoming digital and audio interactions (chats, emails, SMS, voicemails, etc) as needed or directed.
  • Master opportunities to upsell services and accommodations according to brand standards.
  • Follow up with guests as needed or directed and help bring closure to any outstanding issues.
  • Ability to deescalate issues in a calm and professional manner.
  • Route calls to the appropriate person/department.
  • Always maintain guest confidentiality when reviewing information.
  • Promote a positive and productive environment within the department.
  • Provide concierge type services to VIP guests for invite only and complimentary events.
  • Communicate open work orders affecting in-house guests to the appropriate departments.
  • Maintain knowledge of current service offerings, promotions, in-room offerings, current product inventory levels, in-house activities or events and travel conditions.
  • Maintain full knowledge, understanding, and adherence to company and department rules, policies and procedures, and sequences of service.
  • Maintain knowledge and skill levels on property specific systems including but not limited to: HMS, Loyalty, QCI, Hotsos, Opentable, Talkdesk, Mitel, In Moment, etc.
  • Other related duties as assigned.
Qualifications

Skills to Help You Succeed:
  • Impeccable service and conflict resolution skills.
  • Effective salesmanship skills.
  • Strong computer literacy skills.
  • Strong communication and organizational skills.
  • Effective prioritization skills.
  • Reliable ownership and follow through skills.
  • Ability to provide a luxury experience while engaging in every conversation with Team Members and guests.
  • Ability to communicate effectively in one-on-one, small group, and large group situations.
  • Ability to read, write and communicate verbally in English.
  • Ability to apply common sense reasoning to service related scenarios.
  • Ability to show up on time and ready to work at your station.
  • Being a team player- someone who cares about the success of their team
  • Ability to type quickly and accurately on a computer keyboard
  • Multi-tasking with accuracy
Must-Haves:
  • Education: A high school diploma or GED equivalent
  • Exceptional guest service attitude
  • Experience: One (1) year experience in telephone operations or switchboard operations or Hotel operations.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.
Physical Requirements:
  • Ability to use hands and fingers to handle and feel.
  • Ability to frequently talk, hear, walk, and sit.
  • Ability to occasionally use hands and arms to reach, legs and feet to balance, stoop, kneel or crouch.
  • Ability to stay in a seated position for up to an 8 hour shift.
  • Ability to regularly lift and/or move up to 5 pounds and infrequently lift and/or move up to 10 pounds.
  • Ability to regularly utilize sufficient vision or other powers of observation to review documents and computer screens and organize documents and materials.
What We Offer

Perks We Offer You
  • Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
  • Generous retirement savings options are available.
  • Free uniforms
  • Free parking
  • Discounted meals
  • Service and Attendance bonuses
  • Tuition reimbursement
  • Discounts on hotels, theme parks, travel, and more
Life at Live
  • 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
  • Casino is over 100,000 square feet and requires the ability and energy to move about it with a true sense of urgency
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed

We have other current jobs related to this field that you can find below

  • Contact Center Representative

    4 weeks ago

    Hanover, United States Live! Casino and Hotel Maryland Full time

    Overview: **Why We Need Your Talents**: The overall goal of the Contact Center Representative is to ensure all communications (digital and audio) are handled in a timely, professional, and courteous manner while providing quality services to both guests and team members. **Compensation: $17.50/hr** **Fully On Site** **Priority staffing**:Various shifts...

  • Call Center Representative

    4 weeks ago

    Hanover, United States PeopleShare Full time

    Call Center Representatives Needed!PeopleShare is seeking motivated candidates with customer service or call center experience. Apply today to jump start your career!Job Details for Call Center Representatives:Monday - Friday, hours of operation are 8am-4:30pPay Rate: $19/hour depending on shift.Contract to HireJob Responsibilities & Description for Call...

  • Call Center Representative

    2 days ago

    Hanover, United States Maryland Primary Care Physicians Full time

    **Call Center Representative** Large Family Practice office in Hanover, MD has an opening for a Part - Time Call Center Representative. Must have experience working in a fast paced medical environment. Must have exceptional customer service skills, excellent communication skills to schedule appointments, attention to detail and possess a good work ethic....

  • Call Center Representative

    2 weeks ago

    Hanover, United States Maryland Primary Care Physicians Full time

    **Call Center Representative** Large Family Practice office in Hanover, MD has an opening for a Part - Time Call Center Representative. Must have experience working in a fast paced medical environment. Must have exceptional customer service skills, excellent communication skills to schedule appointments, attention to detail and possess a good work ethic....

  • Inside Customer Service Representative

    5 days ago

    Hanover, United States FASTSIGNS #311401 Full time

    **Benefits**: - Competitive salary - Employee discounts - Paid time off FASTSIGNS #311401 is hiring for a Customer Service Representative to join our team! Benefits/Perks: - Competitive Pay - Paid Vacation and Holidays - Performance Bonus - Ongoing Training Opportunities 8-hour shift, Monday - Friday: 9:00 AM - 5:00 PM A Successful FASTSIGNS Customer...

  • Customer Service Representative

    4 weeks ago

    Hanover, United States FASTSIGNS #311401 Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryEmployee discountsPaid time off FASTSIGNS #311401 is hiring for a Customer Service Representative to join our team!Benefits/Perks:Competitive PayPaid Vacation and HolidaysPerformance BonusOngoing Training OpportunitiesA Successful FASTSIGNS Customer Service Representative...

  • Inside Customer Service Representative

    4 weeks ago

    Hanover, United States FASTSIGNS #311401 Full time

    Job DescriptionJob DescriptionBenefits:Competitive salaryEmployee discountsPaid time off FASTSIGNS #311401 is hiring for a Customer Service Representative to join our team!Benefits/Perks:Competitive PayPaid Vacation and HolidaysPerformance BonusOngoing Training Opportunities8-hour shift, Monday - Friday: 9:00 AM - 5:00 PMA Successful FASTSIGNS Customer...

  • Call Center Representative

    2 weeks ago

    East Hanover, United States Randstad Life Sciences US Full time

    Reimbursement Specialist 1 6 months Location - East Hanover, NJActual hours will be 8am-5pm EST shiftJob DescriptionThe creation of an internal Engagement Center is a strategic priority for US Pharma. We have an in-credible opportunity to formulate exciting new partnerships to deliver transformative patient services. The PSS team is uniquely positioned to...

  • Call Center Representative

    2 weeks ago

    East Hanover, United States Randstad Life Sciences US Full time

    Reimbursement Specialist 1 6 months Location - East Hanover, NJActual hours will be 8am-5pm EST shiftJob DescriptionThe creation of an internal Engagement Center is a strategic priority for US Pharma. We have an in-credible opportunity to formulate exciting new partnerships to deliver transformative patient services. The PSS team is uniquely positioned to...

  • Program Manager, Center for Entrepreneurship

    4 weeks ago

    Hanover, United States Dartmouth College Full time

    **Position Purpose** - Manages and delivers programs, center operations and systems, and marketing activities for the Tuck Center for Entrepreneurship according to Tuck’s mission, strategy, and institutional priorities.**Description**Required Qualifications - Education and Yrs Exp** - Bachelors plus 3-5 years' experience or equivalent combination of...

  • Patient Service Representative

    1 week ago

    Hanover, United States Spaulding Rehabilitation Full time

    Patient Service Representative - ( 3284015 ) Description Primary Location: Spaulding Outpatient Center Hanover Shift : Day Schedule : Bonus : Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and...

  • Program Coordinator, Dartmouth Center for

    2 weeks ago

    Hanover, United States Dartmouth College Full time

    **Position Purpose** - Plan, manage, and execute multiple components of the Dartmouth Center for Implementation Science’s numerous implementation science projects. Primary responsibilities include coordination of Center projects (e.g.., seminars, grant collaborations), management and maintenance of Center data systems, and assistance with Center...

  • Customer Service Representative

    3 weeks ago

    Hanover, United States Kendal At Hanover Full time

    Kendal at Hanover is seeking a **Customer Service Representative**. Join the professional Facilities team where you are rewarded every day for making a difference in people's lives. As the Facilities Customer Service Representative you will enjoy regular weekday work hours and excellent benefits while helping our team deliver maintenance expertise to our...

  • Patient Service Representative

    1 week ago

    Hanover, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full time

    Primary Location: Spaulding Outpatient Center Hanover Shift: DaySchedule: Bonus: Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration, scheduling of...

  • Patient Service Representative

    2 weeks ago

    Hanover, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full time

    Primary Location:Spaulding Outpatient Center Hanover Shift:DaySchedule: Bonus: Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration, scheduling of...

  • Patient Service Representative

    4 weeks ago

    Hanover, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full time

    Primary Location:Spaulding Outpatient Center Hanover Shift:DaySchedule: Bonus: Summary Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake,computerized registration, scheduling of...

  • Rockefeller Center Administrator

    2 weeks ago

    Hanover, New Hampshire, United States Dartmouth College Full time

    Position DetailsPosition InformationPosting date 04/05/2024 Closing date Open Until Filled Yes Position Number Position Title Rockefeller Center Administrator Department this Position Reports to Anna Mahoney Hiring Range Minimum $48,300 Hiring Range Maximum $60,400 Union Type Not a Union Position SEIU Level Not an SEIU Position FLSA Status Exempt Employment...

  • Head (Vp Level) - Patient Centered Outcomes Center

    2 weeks ago

    East Hanover, United States Novartis Full time

    **About the Role**: The Head of PCO Center of Excellence will; - Create and heads cross-divisional Centers of Excellence (CoE) for Patient-Centered Outcomes (PCOs) within CD responsible for mastering cross-functional PCO knowledge in different functions of CD. - Enhance and drives alignment of activities among Franchises and Global Program Teams to elevate...

  • Customer Service Representative

    3 weeks ago

    Hanover, United States Kendal At Hanover Full time

    Kendal at Hanover is seeking aCustomer Service Representative. Join the professional Facilities team where you are rewarded every day for making a difference in people's lives. As the Facilities Customer Service Representative you will enjoy regular weekday work hours and excellent benefits while helping our team deliver maintenance expertise to our many...

  • Customer Service Representative

    4 weeks ago

    Hanover, United States Kendal At Hanover Full time

    Kendal at Hanover is seeking a **Customer Service Representative**. Join the professional Facilities team where you are rewarded every day for making a difference in people's lives. As the Facilities Customer Service Representative you will enjoy regular weekday work hours and excellent benefits while helping our team deliver maintenance expertise to our...