Human Services Assistant

6 days ago


Henrico, United States Henrico County Virginia Full time

General Statement of Duties

Closing Date: This position closes on Monday, January 13, 2025.

Provides technical, administrative and customer service support to Human Services Specialists and Senior Human Services Specialists in the paperwork and process of determining eligibility of applicants for assistance; does related work as required.

Essential Duties

The case aide is responsible for assisting in the day-to-day tasks to ensure that case management services in benefits programs are provided in a timely, effective manner. The case aide is required to maintain a flexible, organized and efficient work schedule and is subject to work extended hours and possibly weekends. Employees in this role must exercise independent judgement, discretion, and initiative in completing assignments as well as considerable tact, courtesy, and discretion with program participants, families, children, and the general public.

  • Office-based responsibilities:
    • Assist clients in completing forms and applications for benefits.
    • Contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone
    • Refer clients to appropriate social services and resources.
    • Works in various systems & databases to conduct searches for information for initial applications, renewals, and re-certification and/or update information for the agency's SNAP, Medicaid, TANF, childcare, energy assistance, PIPP, cooling assistance, heating assistance, and crisis assistance programs.
    • Performs clerical duties such as scheduling appointments, creating and mailing letters, managing reports and scanning/uploading information to client electronic files.
    • Supports case management activities by maintaining accurate records & documentation
    • Attends trainings and unit and department meetings as required.
  • Other opportunities:
    • Participate in community events to share information about public benefits programs and facilitate applications and process case-related paperwork.
  • Performs other related duties as required.


Minimum Qualifications

Graduation from high school and one (1) year administrative/customer service experience, preferably in human services, social services, or related field; OR, any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Additional Information

Central registry check and criminal history record check & fingerprinting are conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.

How To Apply

Closing Date: This position closes on Monday, January 13, 2025.

You apply for positions with Henrico County general government through our on-line applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal though https://henrico.gov/services/jobs or click on the Jobs link in the upper right hand corner of our main County page at https://henrico.gov.

Minimum Salary 47788

Maximum Salary 87908

Currency USD

Main Organization General Government

General Government

Employment Status Permanent Fulltime

Permanent Full-time

Amount of Travel

Work At Home

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