Service Desk Technician
4 months ago
Summary Provides support via phone, e-mail and chat for various PC hardware and software applications. * THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & DUTCH * Essential Duties and Responsibilities * Provides support via phone, e-mail and chat to employees of corporate clients. * Assists users in troubleshooting Outlook. * Provides support for Microsoft Operating Systems (Windows7, Windows 10). * Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365). * Provides support for mobile devices including configuration and email sync. * Handles 50-60 issues per day efficiently and appropriately. * Maintains regular and punctual attendance. * Utilizes Active Directory database to reset network passwords. * Assists users in adding and changing network printers. * Provides technical support for VPN connectivity issues. * Controls user's computers utilizing remote access tools. * Troubleshoots remote access connectivity problems. * Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. * Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. * Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education * Trade School Certificate or Associate Degree in related field. Experience / Technical Requirements: * 1 year experience in call center or service desk environment. * Knowledge of various PC hardware and software applications including: - Operating Systems: Windows 7, Windows 10 - Office 365 Support - User creations/terminations (tasks/requests) - End-user self-service tools - Cloud support - multiple device data syncing - ServiceNow or other ticketing systems - Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc. - Internet Service Provider (ISP), Cable Modem, and Internet Support. * Effective troubleshooting and documentation skills * Experience navigating a knowledgebase * Proficient use of Microsoft Office applications. Certifications * None Other Skills and Abilities * Strong technical and client interaction skills. * Self-starter with excellent organizational, administrative and interpersonal skills. * Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. * Excellent oral, written, technical, and business communication skills. * Ability to multi-task and work in fast paced environment. Hardware & Software Requirements To perform the duties of this role you are required to have a personal smart phone with 2-factor authentication capabilities that can willfully be used for work related tasks. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
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Service Desk Technician
3 weeks ago
Tumwater, United States Washington State Department of Retirement Systems Full timeDescription Are you an inquisitive, customer service maestro with experience providing IT support and technical troubleshooting? Would you enjoy working with a fun and innovative service desk team while increasing your IT knowledge and providing mission critical customer...
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Service Desk Technician
2 months ago
Tumwater, United States Logicalis Full timeSummary Provides support via phone, e-mail and chat for various PC hardware and software applications. ** THIS POSITION REQUIRES THE EMPLOYEE BE PROFICIENT IN ENGLISH & SPANISH * Essential Duties and Responsibilities * Provides support via phone, e-mail and chat to employees of corporate clients. * Assists users in troubleshooting Outlook. * Provides support...
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Identity and Access Management
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Business Transformation Coordinator
1 week ago
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Front Desk Receptionist
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Apexon | Front Desk Receptionist | tumwater, wa
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Academic Support Specialist
7 days ago
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Behavioral Intervention Professional
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Public Benefits Specialist 3
6 months ago
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Excise Tax Examiner 4 New
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Mobile Mechanic
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Occupational Therapist
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Tumwater, United States Virginia Mason Franciscan Health Rehabilitation Hospital Full timeDescription OT PRN CHI Franciscan Rehabilitation Hospital is proud to be recognized by Newsweek as the #1 Rehabilitation Hospital in Washington. A career at CHI Franciscan Rehabilitation Hospital, a 60-bed state-of-the-art, inpatient acute rehabilitation hospital operated jointly with Lifepoint Health and Virginia Mason Franciscan Health, is more than a...
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Occupational Therapist
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