IT Operations Technician

4 weeks ago

Ithaca, United States Cayuga Medical Center Full time

Company Overview:

Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve. At Cayuga Health System, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Nestled in the beautiful Finger Lakes region, Cayuga Health provides an outstanding place to work in a vibrant community. Come discover all that Ithaca, New York and Cayuga Health has to offer

Position Overview:

The Operations Technician will be part of a team responsible for monitoring and maintaining our server and network environments. That team will also have responsibility for the day-to-day maintenance/administration of phone systems, audio/video conference rooms, asset management, procurement, logistics and daily reporting on systems status.

What you'll do:

  • Monitoring and maintenance of server environment, including hardware and key application services
  • Monitoring of power and environmental status for server and network rooms
  • Monitor and maintain audio/video equipment, and assist as needed with presentation support
  • Monitoring and management of daily data back-ups
  • Maintain and update knowledgebase, logs, manuals, room diagrams and inventories necessary for efficient IT operations
  • Maintenance/Upgrade of power management equipment
  • Adds/Moves/Changes of telecom equipment
  • Assist with asset management and procurement of IT equipment, including development of a spares inventory
  • Assist Desktop Support group with routine maintenance of fax machines, PC's, laptops, etc., when necessary
  • Assist with small project planning and logistics
  • Daily status reporting
  • Occasional off-hours work necessary
  • Is flexible in assuming other appropriate responsibilities not noted above.

Minimum Qualifications:

Education - Associates degree in related field preferred, or equivalent years of experience

Experience - Two years technical experience required; previous IT Operations/Desktop support experience a plus.

Licensure -

Physical Requirements - Must be able to lift 50 pounds. Must have a valid NYS driver's license.

  • = Essential functions

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