Assistant Service Manager

4 weeks ago

Greenwood Village, Colorado, United States Holman Inc Full time
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Lexus of Greenwood Village has an exciting opportunity for an Assistant Service Manager to join their team

In this role the ASM will be responsible for increasing overall service satisfaction, service department profitability, coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction.

What will you do?
  • Greet customers in the service drive during busy times, directing them to the proper place
  • Assist with walk arounds
  • Resolve customer issues and complaints in person and over the phone, referring to Service Manager when necessary
  • Follow customer hot alerts through various programs
  • Coordinate shuttle activities - customer pick-ups and deliveries
  • Monitor write up area during busy pick up times, assist with active redelivery when necessary and answer questions and concerns
  • Assist Service Advisors - Fill in for absent service advisors when more than one person is out
  • Watch carryover jobs for advisors
  • Approve expenses: rental cars, goodwill adjustments, after warranty adjustments
  • Assist advisors write up customers if there is a momentary overload
  • Assist Service Office - Providing backup to bookers, schedulers, and cashiers as needed
  • Ensure that phone training is used and that phone calls are being handled properly
  • Ensure that the work load is being scheduled properly
  • Participate in all service department daily huddles
  • Ensure that the facility looks good for our customers and employees - direct activities of utility staff
  • Assist with opening, closing and lockup duties
  • Coordinate advisor and office training activities
Additional Responsibilities:
  • Assist with training for new hires for advisors, office, or porters
  • Make sure that the proper staffing level is maintained at advisor, office, service drive, and carwash workstations
  • Monitor employee schedules for breaks, lunches
  • Coach and counsel employees on job performance, provide feedback, and assist Service Manager with reviews and disciplinary actions
  • Assist Service Manager with interviews for new employees
  • Receive information from Warranty Administrator regarding rejected or underpaid claims, research information, and provide appeal information back to Warranty Administrator (involving Service Manager when necessary)
  • Watch performance indicators for advisors and use information to coach advisors
  • Review cash tickets daily for upsell and accuracy and assist with payroll as necessary
  • Assist in monitoring Service Department expenses, signing purchase orders in a timely fashion
    • Receive information from Warranty Administrator regarding rejected or underpaid claims, research information, and provide appeal information back to Warranty Administrator (involving Service Manager when necessary
What are we looking for?
  • 5 plus years automotive service experience
  • High School degree or equivalent
  • Strong customer service and communication skills
Compensation: $107,000 - $115,000/year

#LI-SS3

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and Disability Insurance
  • Flexible Spending and Health Savings Accounts
  • Employee Assistance Program
  • 401(k) plan with Company Match
  • Paid Time Off (PTO)
  • Paid Holidays, Bereavement, and Jury Duty
  • Paid Pregnancy/Parental leave
  • Paid Military Leave
  • Tuition Reimbursement
Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Click here for Washington State benefit information.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Click here for Washington State benefit information.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $67,670.00 - $98,125.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

If you are a person with a disability needing assistance with the application process, please contact HR@Holman.com

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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