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Team Lead- FT

2 months ago


Boca Raton, United States EssilorLuxottica Full time

Boca TownCenter

LENSCRAFTERS 407

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES

While working in Retail

  • Ensure the LensCrafters team provides unsurpassed Customer Service
  • Proactive & solution driven, accurate execution & product knowledge
  • Assists customers with selections, provides recommendations, assists sales associates
  • Serves as a responsible alternate store key holder

While working in Lab, if applicable

  • Custom fits glasses & precisely place prescription in lenses
  • Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
  • Ensures finished eyewear meets optical standards & customer requirements
  • Creates a safe working environment for all, demonstrates safe work practices
  • Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

  • HS diploma/GED
  • Strong optical & retail experience
  • Knowledge of current optical theory & merchandise
  • Strong communicator & listener
  • Strong inter-personal skills
  • Strong basic math skills
  • Sales skills
  • Problem solving ability
  • Familiarity with cash register, computers & calculators
  • Leadership & training experience
  • Edging & mounting experience
  • Basic optics knowledge & optical measurement experience

PREFERRED QUALIFICATIONS

  • State licensure (if applicable) &/or ABO Certification in non-licensed states
  • LensCrafters Final Eyewear Inspector Certification
  • LensCrafters Quality, Fitting & Adjusting Program
  • Optical machinery/instruments experience
  • Customer service experience
  • AccuFit Digital Measurement System certification
  • Knowledge of current store merchandise & lens options

-Yessica Zuniga