Customer Support Representative Trade
3 weeks ago
Job Type
Full-time
Description
JOB SUMMARY
Manage relationships with existing and new trade customers providing primary communications link between the Customer, Sales, Division, and Installers. Plan and coordinate the defined post-sale process of all Trade New Construction and R&R Window & Door orders; purchasing when required; production, Prefinish, delivery, installation, and service scheduling within an assigned geographical territory. Work closely with the customers and Sales to ensure the timely, accurate, and complete resolution of all customers' expectations, providing high-quality products and delivering a World Class Customer Experience .
Requirements
General Responsibilities
Exhibit the highest standard of personal ethics at all times and adhere to all Gunton Corporation policies.
Effectively Utilize the Order Management and Service Software.
Manage the defined post-sales order fulfillment process in order to meet the customer's expectations.
Effective project management to facilitate timely installation and recovery.
Maintain effective communication with internal and external customers regarding the order fulfillment process.
Adjust product ship dates to ensure "Just-In-Time" inventory results while maximizing deliveries and or installation crew schedules.
Participate as a member of the Trade Team managing the A/R Aging to ensure customers in your territory are not exceeding 60-90 days.
As required, Provide all installation crews with all appropriate and accurate project paperwork.
Effective and timely project review.
Assist/support other team members to keep workload even throughout the department.
Perform additional responsibilities assigned by your manager.
Handle all internal and external customer requests within the timeframe defined by divisional management.
Take responsibility for all internal and external customer issues and develop effective solutions.
Effective time management to determine priorities, determining the highest first.
REPORTING RELATIONSHIP
Reports to Trade Installation Manager or Regional Manager
CORE VALUES
Engaging
• Personable
• Emotionally Intelligent
• Team Player
• Positive
• Professional
• Caring
Passionate
• Driven
• Loyal
• Dedicated
• Tenacious
• Competitive
Ethical
• Honesty
• Integrity
• Safety
• Wellness
Individual Excellence
• Intuitive
• Intellectually Curious
• Intelligent
• Competent
• Teachable
Customer First
• Communicative
• Organized
• Problem Solver
• Sense of Urgency
• Proactive
PREFERRED SUCCESS FACTORS
College degree
Previous customer service experience
Construction background with window & door replacement knowledge
Quantifiable Metrics
First-time completion rate
Days in Warehouse
Live call percentage
Scheduled trips per day
-
Customer Service Representative
2 weeks ago
Pottstown, United States Gunton Full timeCustomer Service Representative Description **$18 - $22 per hour based on experience.** **8:00am- 4:45pm Mon-Fri** Support customer satisfaction, growth, profitability and other performance objectives of the branch office through coordination and maintenance of all customer service and office procedures. Accurate follow-up on all customer requests, quotes,...
-
Customer Service Representative
1 day ago
Pottstown, United States Trident E&P, LLC. Full time**Customer Service Representatives (Full-Time and Part-Time)** **Location**: Pottstown, PA (In-Person) or Remote **About Us**: Our company specializes in providing cutting-edge MFD (copier machine) leasing and maintenance solutions to military-based end users across the globe. We pride ourselves on our commitment to delivering exceptional customer service...
-
Customer Service Representative
1 week ago
Pottstown, United States Heilind Electronics Full timeJob DescriptionJOB SUMMARY The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization....
-
Customer Service Representative
14 hours ago
Pottstown, United States Heilind Electronics Full timeJob DescriptionJOB SUMMARY The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization....
-
Customer Service Representative
24 hours ago
Pottstown, United States RemX Full timeJob DescriptionJob DescriptionNow Hiring in Account Management/Customer Service! Contract to hire!Candidates must live in commuting distance to Pottstown, PA to work fully on-site.Hours are M-F from 8:00-4:30 with 30 minutes for lunchHelp People and Help Grow Your Career!Do you have the desire, personality, and people skills to work in the customer service...
-
Pottstown, United States Orbit Software, Inc. Full timeJob DescriptionJob DescriptionJob descriptionSUMMARY: Provides software and office support as needed by completing the following duties:ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.· Handles Front Line & Tech Level Customer Support for BusBoss suite of products.· Handles new customer Data and Route Conversions....
-
Personal Lines Customer Service Representative
3 weeks ago
Pottstown, United States The Lowa Group Inc Full timeJob DescriptionJob DescriptionJoin The Lowa Group Inc, a customer-centric company that has embraced a hybrid remote work format to cater to the needs of its employees. Located in Pottstown, Pennsylvania, our close-knit team is dedicated to providing top-notch service to our clients while offering a flexible work environment.As our new Personal Lines Customer...
-
Customer Service Representative
5 days ago
Pottstown, United States RemX Full timeJob DescriptionJob DescriptionNow Hiring in Account Management/Customer Service! Contract to hire!Candidates must live in commuting distance to Pottstown, PA to work fully on-site.Hours are M-F from 8:00-4:30 with 30 minutes for lunchHelp People and Help Grow Your Career!Do you have the desire, personality, and people skills to work in the customer service...
-
Technical Services Representative
1 week ago
Pottstown, United States LATICRETE International, Inc. Full timeDescription : Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’vebeen...
-
Technical Services Representative
18 hours ago
Pottstown, United States LATICRETE International, Inc. Full timeDescription : Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’vebeen...
-
Residential Sales Representative
2 weeks ago
Pottstown, United States Garage Kings Full timeResidential Sales Representative Full-Time and Part Time positions available - Hiring Immediately As an Residential Salesperson you will enjoy the benefits of an uncapped commission plan, company provided leads as well as weekly, monthly and quarterly bonus opportunities. If you have experience as an In-Home Sales Representative this could be an incredible...
-
Temporary Support Associate
4 weeks ago
Pottstown, United States Coach Full timeCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible. A...
-
Outside Sales Representative
2 days ago
Pottstown, United States APR Supply Co. Full timeWho We Are:With 42 locations throughout Pennsylvania, New Jersey and Delaware and a team over 475 strong, APR Supply Co. is a premier full-service distributor of PVF, plumbing, HVAC and hydronic supplies.APR Supply Co. bases our business and culture upon four core values; Customer, Accountability, Excellence, Results. Eligible applicants are expected to...
-
Customer Service Coordinator
1 week ago
Pottstown, Pennsylvania, United States Penske Logistics Full timeJob Description:Customer Service Coordinator (TSS Coordinator- Bilingual - 3rd Shift)JOB DESCRIPTIONPenske Logistics is looking for a Bilingual Transportation Customer Service Coordinator (Spanish) to become part of an excellent team. This is a great opportunity for individuals who outgoing, customer-focused individuals to help support our customers across...
-
Customer Service Coordinator
24 hours ago
Pottstown, Pennsylvania, United States Penske Logistics Full timeJob Description:Customer Service Coordinator (TSS Coordinator- Bilingual - 3rd Shift)JOB DESCRIPTIONPenske Logistics is looking for a Bilingual Transportation Customer Service Coordinator (Spanish) to become part of an excellent team. This is a great opportunity for individuals who outgoing, customer-focused individuals to help support our customers across...
-
Sales Support Associate Iii
2 months ago
Pottstown, United States Coach Full timeCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what’s possible. A...
-
Outside Sales Representative
5 days ago
Pottstown, United States APR Supply Co. Full timeJob DescriptionJob DescriptionWho We Are:With 42 locations throughout Pennsylvania, New Jersey and Delaware and a team over 475 strong, APR Supply Co. is a premier full-service distributor of PVF, plumbing, HVAC and hydronic supplies.APR Supply Co. bases our business and culture upon four core values; Customer, Accountability, Excellence, Results. Eligible...
-
Outside Sales Representative
6 days ago
Pottstown, United States APR Supply Co. Full timeJob DescriptionJob DescriptionWho We Are:With 42 locations throughout Pennsylvania, New Jersey and Delaware and a team over 475 strong, APR Supply Co. is a premier full-service distributor of PVF, plumbing, HVAC and hydronic supplies.APR Supply Co. bases our business and culture upon four core values; Customer, Accountability, Excellence, Results. Eligible...
-
Patient Service Representative
3 weeks ago
Pottstown, United States Regional Women's Health Group Full time** Patient Service Representative (PSR)** **Job Category****:** Practice Operations **Requisition Number****:** PSRPA004303 Showing 1 location **Job Details** **Description** Axia Women's Health is one of the largest independent women's health care groups in the United States, and is on a mission to create a more caring, more connected, and more progressive...
-
Support Associate
1 week ago
Pottstown, United States Chico's FAS, Inc. Full timeJoin our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through performing various sales...