Dispatch Agent

2 weeks ago

American Fork, United States LVT Corp Full time
ABOUT LVT

LVT is on a mission to make the world safer and more secure through rapidly deployable security hardware that runs on our proprietary SaaS platform. Our enterprise-grade safety and security ecosystem makes it easy to secure essentially any physical environment through intelligent automation and actionable insights. As an industry leader in the IoT space, our systems are deployed in every state and adopted by Fortune 500 enterprise companies who share this vision.

ABOUT THIS ROLE

We are seeking a highly organized and detail-oriented Dispatch Specialist to join our team. The Dispatch Specialist will play a critical role in coordinating and managing the deployment of our field service personnel and resources to effectively respond to client needs. The successful candidate will work closely with our operations team, field service personnel, and clients to ensure the efficient and timely dispatch of our resources.

*This particular position also requires registering with the state of Utah as an Alarm Agent. This process includes a federal background check/fingerprinting and an application. This is separate from the background check you would complete for general employment eligibility at LVT.

RESPONSIBILITIES
  • Receive and process incoming service requests through a work order queue to assign all pending dispatch work.
  • Efficiently dispatch technicians to client locations based on the nature of the request and the availability of resources.
  • Research any work order that requires additional follow-up and or find alternative means to complete service requests through independent problem-solving.
  • Maintain accurate and up-to-date records of all dispatch activities, including details of requests, resource assignments, follow-up to rejected assignments, and/or investigation of failed timelines.
  • Coordinate to ensure proper communication and seamless execution of dispatch assignments.
  • Provide exceptional customer service to clients, addressing inquiries and concerns related to dispatch activities in a professional and timely manner.
  • Identify and escalate critical incidents or issues to appropriate parties, such as field supervisors, management, or emergency services, as required.
QUALIFICATIONS
  • High school diploma or equivalent; additional education or certification in a related field is a plus.
  • Excellent communication and interpersonal skills, with the ability to remain calm and composed in high-stress situations.
  • Exceptional organizational skills and attention to detail.
  • Ability to multitask and prioritize tasks effectively.
  • Strong problem-solving and decision-making abilities.
  • Experience working in a fast-paced and customer-focused environment.
  • Knowledge of dispatch operations, procedures, and protocols a plus.
  • Experience with ServiceNow a plus
  • Previous Dispatch experience a plus
WHY JOIN US
  • Founder-led and employee-driven company
  • The opportunity to build where you stand
  • Value centric decision making
  • Both an economically stable and hyper-growth environment (ask us how this is possible)
  • The market leader in redefining how B2B does security
On top of the obvious benefit of getting paid to work with great people who are laser-focused on a mission that matters, we also offer the following benefits:
  • Comprehensive health, vision, and dental benefits for you and your family. Including supplemental and life insurance, company-paid HSA contributions, and an Employee Assistance Program (EAP).
  • 401(k) With up to 4% match
  • Time Off & Paid Holidays - Ask us how we empower employees to take control of their well-being
  • Stock Options - Every full-time employee has the opportunity to be an owner of the company and benefit from our success.
  • Paid Parental Leave - To help your growing family while you're away from work.
  • Company Events - Christmas Party, Summer Party, and other parties to celebrate whenever we can find an excuse.
  • Charitable Opportunities - LVT sends groups of employees to help the Daybreak Vision Project restore sight to thousands of people a year.
  • Wellness - We regularly host dentists, chiropractors, financial experts, and other professionals to provide services and seminars to help promote physical, mental, emotional, and financial wellness.
  • And More - Scholarship opportunities for employees and their dependents, discounted cell services, and opportunities to score tickets to Utah Jazz games and other Delta Center events.

HR Policy
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All Candidates must pass a drug screening and background check upon employment. Some roles may also require passing a federal background check and fingerprinting. Must be authorized to work in the U.S.