Customer Product Administrator
4 weeks ago
The onsite Customer Product Administrator position is responsible for owning the Easy Ice customer experience with all aspects of the installation process within a designated region. This position will serve as a liaison between sales team, warehouse, field service, and Easy Ice customers.
ESSENTIAL DUTIES AND RESPONSIBLITIES:
• Internally locate and request equipment to be shipped
• Coordinate with Internal Logistics team for scheduling shipping of equipment to 3rd Party Vendors
• Internal product requests
• Charging customer set up fees
• Source equipment locally or through the Easy Ice data base
• Desire to learn and understand a multitude of Ice Machine Brands & Models
• Proactively manage customer situations regarding timing, work effort, customer responsibilities, etc.
• Effectively communicate with customers and internal departments (Sales Coordinator, Warehouse, FS Manager, and Lead Dispatcher) through email, applications and phone
• Uphold a high level of customer service and expectation with all customer interaction
• Understanding and knowledge of Salesforce, ability to maneuver within and obtain customer information
• Ensuring that the account has all the proper information for the handoff to Service Delivery and Accounting
• Initiate work orders with service partners through Easy Ice and Easy Ice partner's
• Perform other duties as assigned or requested
• Assist in confirming all Install work is completed to Easy Ice SOP
SCHEDULE & AVAILABILITY:
• On-site, Monday to Friday, 8:00 AM - 5:00 PM
• Overtime and weekend availability may be required during summer months
• Occasional travel to Easy Ice branch locations for training
POSITION QUALIFICATIONS:
Education: Associates/Bachelor's Degree or 2+ years of related experience
Experience:
• 1-3 years of experience in customer service role
• Demonstrated track record of delivering highest level of customer satisfaction
• Demonstrated track record of working effectively with employees in various departments of the company
• Working knowledge of computer programs and multi-line phone systems
Other Desired Skills:
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
• Instinctive and skilled problem solver
• Ability to communicate clearly and professionally, both verbally and in writing
• Ability to multi-task effectively
WORK ENVIRONMENT:
• Work primarily in a climate-controlled environment with minimal safety/health hazard potential
• Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
• Sits for extended periods of time
• Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.
-
Administrative Support Specialist
2 weeks ago
Marquette, Michigan, United States Ishpeming Public School District No. 1 Full timeAbout the Job: We are seeking an Administrative Support Specialist to join our team in Ishpeming Public School District No. 1. This is a unique opportunity to work in a dynamic and fast-paced environment, providing administrative support to ensure the effective operation of our office.Job Summary:Perform various office routines, including answering phones...
-
Strategic Administrative Support Professional
4 weeks ago
Marquette, Michigan, United States Resolve Surgical Technologies Full timeJob SummaryWe are seeking an experienced Executive Assistant/Paralegal to provide high-level administrative support to our executive team at Resolve Surgical Technologies.About the RoleThis is a pivotal position that requires exceptional organizational skills, strong paralegal expertise, and excellent communication abilities. The successful candidate will be...
-
Commercial Lending Administrative Assistant
4 weeks ago
Marquette, Michigan, United States RangeBank Full timeJob SummaryWe are seeking a highly detail-oriented Commercial Lending Administrative Assistant to join our Business Banking team at RangeBank. The Commercial Lending Administrative Assistant will provide administrative support to our Business Banking Loan Officers, focusing on loan processing and customer service.ResponsibilitiesPrepare loan closing...
-
Administrative Support Specialist
2 weeks ago
Marquette, Michigan, United States LifePoint Health Full time**Job Summary**The Clinic Office Clerk, Neuropsychology will provide administrative support to our neuropsychology department. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.ResponsibilitiesPerform various administrative tasks, such as preparing and sending mail, maintaining filing...
-
Customer Experience Representative
5 months ago
Marquette, United States Enterprise Holdings Full timeOverview: Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car - teams that are committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made...
-
Healthcare Administrative Assistant
1 week ago
Marquette, Michigan, United States LifePoint Health Full timeJob Summary:As a Clinic Office Clerk with LifePoint Health, you will provide administrative support and perform clerical functions in a fast-paced healthcare environment. Your responsibilities will include preparing and sending outgoing mail, maintaining filing systems, entering data, and providing excellent customer service to patients and providers.Key...
-
Customer Service Representative
6 days ago
Marquette, Michigan, United States GPM Investments LLC Full timeResponsibilitiesCash Handling: Manage cash register transactions accurately and efficiently, handle customer payments, and process returns or exchanges as needed.Store Maintenance: Maintain a clean and organized store environment, including restrooms, windows, and other areas.Sales Floor Operations: Restock shelves, display products effectively, and assist...
-
Wood Products Transportation Specialist
5 days ago
Marquette, Michigan, United States JM Longyear LLC Full timeWood Products Transportation JobWe are looking for a reliable and skilled Log Truck Driver to join our team.The successful candidate will be responsible for transporting wood products to/from job sites, log yards and customers during day, evening or overnight hours.The ideal candidate will have:A Class A CDL5+ years experience as a log truck driver...
-
Customer Service Representative-Marquette
1 week ago
Marquette, Iowa, United States Central State Bank Full timeCentral State Bank, a family-owned community bank with locations throughout the Corridor and Northeast Iowa, is seeking a highly motivated Customer Service Representative to serve customers primarily in our Marquette market.As a key member of our front-line sales and customer service team, you will assist our customers with daily banking needs by processing...
-
Customer Experience Associate
1 week ago
Marquette, Michigan, United States IncredibleBank Full timeAbout the RoleWe are seeking a highly motivated individual to join our team as a Customer Experience Specialist. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and providing a positive experience for our clients.As a Customer Experience Specialist, you will be responsible for:Proactively greeting...
-
Customer Service Representative- Harvey
2 months ago
Marquette, United States RangeBank Full timeWe are a community bank that has been established since 1887, bringing us to 137 years of serving our customers. We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values. Customer Service Representatives (CSRs) are responsible for handling customer financial transactions...
-
Customer Experience Lead
2 weeks ago
Marquette, Michigan, United States Michaels Stores Full timeJob Title: Customer Experience LeadAbout Michaels StoresMichaels operates over 1,300 stores in 49 states and Canada, offering a wide range of creative products and services.SalaryThe estimated annual salary for this position is around $60,000-$70,000 based on industry standards and location.Job DescriptionKey Responsibilities:Serve as a role model for...
-
Retail Fishing Product Manager
2 weeks ago
Marquette, Michigan, United States L&M Fleet Supply Full timeJob OverviewL&M Fleet Supply is looking for a skilled Fishing Department Head to lead our aquatic sales team.This is a full-time position that offers a competitive salary, comprehensive benefits package, and opportunities for growth and development.The successful candidate will have experience in retail sales, customer service, and leadership, as well as a...
-
Cashier - Customer Service Representative
4 weeks ago
Marquette, Michigan, United States Sault Tribe Full timeJob OverviewThe Sault Tribe seeks a highly skilled Cashier to join our team. This role is responsible for providing exceptional customer service, processing transactions efficiently, and maintaining a clean and safe work environment.Key ResponsibilitiesOperate cash register to process customer transactions, manage cash and paper transactions, and maintain...
-
Customer Service Representative
4 weeks ago
Marquette, Iowa, United States Central State Bank Full timeJob OpportunityWe are seeking a highly motivated Customer Service Representative to join our team at Central State Bank in the Marquette market.As a key member of our front-line sales and customer service team, you will be responsible for assisting customers with daily banking needs by processing transactions, answering questions, and opening accounts.You...
-
Customer Service Ambassador
3 weeks ago
Marquette, Michigan, United States Coborn's Full timeAbout the JobWe are seeking a skilled and enthusiastic Customer Service Ambassador to join our team at Coborn's. As a Customer Service Ambassador, you will be responsible for delivering exceptional customer service experiences in our Guest Service Counter.Key ResponsibilitiesMaintain a positive attitude and provide remarkable guest service by offering...
-
Customer Service Ambassador
5 days ago
Marquette, Michigan, United States Enterprise Holdings Full timeCompany OverviewNational Car Rental and Alamo Rent A Car are industry leaders committed to quality, innovation, customer satisfaction, and employee development. Our multi-billion dollar company is rapidly expanding and growing, offering exciting careers and opportunities for advancement.We take care of our customers and employees first, which leads to...
-
Customer Service Specialist
6 days ago
Marquette, Iowa, United States Central State Bank Full timeAs a Customer Service Specialist - Teller at Central State Bank, you will play a vital role in providing personalized support to our customers in the Marquette market. You will process transactions, answer questions, and open accounts while maintaining exceptional customer relationships.ResponsibilitiesYour responsibilities will include:Delivering prompt and...
-
Agent Team Member
5 days ago
Marquette, Michigan, United States Jill Leonard - State Farm Agent Full timeJob DetailsWe are seeking a highly skilled Financial Account Representative State Farm Agent Team Member to join our team at Jill Leonard - State Farm Agent. As a key member of our team, you will play a critical role in driving sales growth and delivering exceptional customer service.About the Position:This role involves developing and executing marketing...
-
Customer Experience and Operations Manager
1 month ago
Marquette, Michigan, United States Michaels Stores Full timeAbout the RoleWe are seeking an experienced Customer Experience and Operations Manager to join our team at Michaels Stores. In this critical role, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations.Key Responsibilities:Lead the Omnichannel ProcessesManage...